On October 4, 2016, the final regulations for nursing homes participating in the Medicare and/or Medicaid programs were published in the Federal Register.

Ombudsmen advocate for residents' rights and quality care; educate consumers and providers; resolve residents' complaints; and provide information. Watch this new video about the role of the ombudsman.

The NORC website is filled with information, resources, news from local and state long-term care ombudsman programs, best practices, and interesting stories to support and inform LTCO across the country. Learn how to better navigate the website with these helpful tips!

This rule provides the first regulatory guidance for States' Long-Term Care Ombudsman programs to provide clarity about implementation.