National Customer Service Center (NCSC)

The National Customer Service Center (NCSC) is the source for information on any of the products or services available from GSA. The NCSC is a full-service center providing assistance and information to make acquisitions simple and efficient.
 

Services offered include:

• Current pricing;
• Order status;
• Tracing shipments;
• Billing inquiries;
• Problems with a GSA Order; and
• Schedules information.

Problem Resolution

Report a problem with any order by using Ask GSA, an online customer service solution. Ask GSA allows direct reporting of problems with a requisition or GSA Global Supply order shipment. Thus, correcting problems such as damage, short/over, wrong item, quality, tracing shipments, and merchandise returns.

VCSS Pre-registration Video

Note: This video is hosted by a nongovernment website.