Contact Investigations

Applicants, Employees & General Public

General Contact Information

Phone

202-606-1800*
TTY: 202-606-2532

Questions about background investigations and the investigation process

FISInquiries@opm.gov

For information on the cybersecurity breach

Cybersecurity Resource Center

Additional Assistance

e-QIP

Need help?

Status of your appointment date, adjudication or security clearance

Contact your employing or sponsoring agency's Human Resources (HR) or Personnel Security Office. That is often the agency that sent you the invite to login to e-QIP and fill-out your investigative form.

Verify investigator identity only

888-795-5673
FISSST@opm.gov

Federal Agency Human Resources & Security Specialists

General Contact Information

FIS Boyers facility

724-794-5612

FIS Washington, DC office

202-606-1042

Contact Information by Topic

Agency Support Helpline, Systems Access Support Team

724-794-5612, x4600

Agency Training

703-603-0442
FISAgencyTraining@opm.gov

Billing and payment information

724-794-5612, x4490
FISBillingOversightTeam@opm.gov

Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks

724-794-5228

Central Verification System (CVS) Access

724-794-5612, x4600
FISELCVS@opm.gov

e-QIP Training Support for Agency Users

724-794-5612, x4600

Expedite investigation that is past the agency due date

724-794-5612, x554

Fingerprint Transaction System (FTS)

General questions

fingerprints@opm.gov

Authorization

livescanauthorization@opm.gov

Account information

724-794-5612, x4600
FISFTSCustomerService@opm.gov

Freedom of Information and Privacy Act

724-794-5612, x7000

PIPS Electronic Transfer Help

724-794-5612, x4600
FISELCVS@opm.gov

Report quality concerns with investigation reports

877-763-8391

Request Reopen or Reimbursable Suitability Investigation (RSI) 

Please see the RSI/Reopen webpage for instructions, submission form and more information.

RSI/Reopen Status Check

724-794-5228

Submit an RSI/Reopen

Submit an RSI or Reopen via the OPMIS Secure Portal to the "RSI, and Reopens" group using the FIPC 553

Suitability and Adjudications

724-794-5612, x7400

Schedule subject interview around subject's deployment

FIScatcheminconus@opm.gov

Verify investigator identity only

888-795-5673
FISSST@opm.gov

Quality of eDelivery Packages

FISIICIe-delivery@opm.gov

* Hearing impaired users may utilize the Federal Relay Service by dialing 1-800-877-8339** to reach a Communications Assistant (CA). The CA will dial the requested number and relay the conversation between a standard (voice) telephone user and text telephone (TTY) user.

** Visiting the Federal Relay Service website will provide access to additional Toll-Free and Toll Access Numbers.

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