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This is a DRAFT form that the Access Board may decide to use in the future, to allow the public to submit Architectural Barriers Act (ABA) complaints on-line. It is available here for public review and comment only. Please consult Federal Register Volume 77, Number 243 (Tuesday, December 18, 2012) for instructions on how to provide your feedback and comments on this form to the Access Board. We welcome and appreciate your feedback and comments.
If you wish to submit a complaint under the ABA to the US Access Board, please click here for instructions on how to submit your complaint.
Please do not attempt to use this form to submit ABA complaints at this time.
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| The Access Board enforces accessibility standards issued under the Architectural Barriers Act (ABA) of 1968. The ABA requires that buildings or facilities designed, constructed, altered, or leased with certain federal funds be accessible. |
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We conduct investigations based on complaints we receive about accessibility barriers at buildings or facilities to determine 1) whether the building or facility is subject to the accessibility standards, and 2) if the ABA applies, whether a violation exists.
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If you wish to file a complaint under the ABA, you must provide us with certain information about the accessibility barriers that you found at the building or facility. Your complaint must identify the building or facility, and list all the accessibility barriers that you found.
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| There is no limit on the number of complaints you can file, but you must submit a separate complaint for each building or facility. If you wish to submit multiple complaints, you will be prompted after you submit your first complaint with instructions for filing additional complaints. |
| Please note that you cannot save the information typed into this complaint form. If you wish to submit any photographs or other supporting documents with your complaint, you will be able to do this electronically from the “review summary” page. Once you complete the form, you can print a copy of the “review and submit” page for your records before you submit your complaint. |
| Once you submit your complaint, a new page will appear with your Complaint Number and Summary so that you will know we have received your complaint. You will have an option to print the complaint number and summary. Also, if you have provided us with an email address, the system will send you an e-mail containing the complaint number and summary to that email address, immediately following your submission of the complaint. Please make note of this complaint number and keep it with your records so that you can refer to it if you inquire about the status of your complaint in the future, or if you provide additional information to us that is relevant to your complaint in future correspondence.. |
| If you provide your contact information to us, you will receive an acknowledgement letter (or email, if you prefer) within two weeks after you submit a complaint. This letter (or email) will contain the information about your complaint, the investigation process and applicable federal law, as well as contact information for the compliance specialist investigating your complaint. |
| After filing your complaint, if you wish to provide any additional information or documents related to your complaint, you can submit them under separate cover, referencing your complaint number, either by: |
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1) emailing to
enforce@access-board.gov
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| 2) faxing to (202) 272-0081 OR |
| 3) mailing to: |
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Compliance and Enforcement
U.S. Access Board
1331 F Street, N.W., Suite 1000
Washington, DC 20004-111
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If you wish to file a complaint about a building or facility:
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OR
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If your complaint is about something other than accessibility barriers at a building or facility, refer to our website
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