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    Motor and Home own brands in-force policies up 4.3%, with strong customer retention

    Q3 2016

    GWP for ongoing operations 4.2% higher, with continued growth in Motor own brands, up 9.7%.

    Q3 2016

    “I’m pleased that we have traded well this quarter with good policy and premium growth, particularly for Direct Line, showing that customers like the value, service and brand propositions we offer them. We have achieved this while maintaining our underwriting discipline and reiterate that we expect to be towards the lower end of our 93%-95% combined operating ratio target range.”

    Paul Geddes, CEO, Q3 2016

     

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    The latest news and updates from Direct Line Group

    Trading Update for the first nine months of 2016

    Trading Update for the first nine months of 2016

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    Our approach

    Our business model allows customers to buy the products they want through the channels that suit them best.

    Our brands

    Our brands

    We aim for each of our brands to offer a specific proposition to a distinct customer segment.

    Our products

    Our products

    We tailor our products to target specific market segments. We have multiple brands, products and distribution channels that enable customers to choose the right level of cover to protect their cars, homes, holidays, businesses and pets.

    Our channels

    Our channels

    We use a multi-brand, multi-product and multi-distribution channel business model, aiming for each of our brands to offer a specific proposition to a distinct customer segment.

    Our brands

    We own several of the country's best-known brands, each with its own clearly defined identity and proposition.

    • Churchill
    • Privilege
    • Greenflag
    • NIG
    • direct line for business

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