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About

We live in a time when more pre-schoolers can use a smartphone app than can tie their shoes. How does government prepare to meet the information needs of these budding citizens? DigitalGov means providing information and services to the public anywhere and anytime.

This site is a platform to help those in agencies working on providing digital services and information for the public. We’ll scour the innerwebs for digital info so you don’t have to. Expect posts on what government is doing in digital, general digital news, trends and issues on implementing digital for the public.

More on Us

This platform is brought to you by the Office of Products and Programs—formerly known as the Office of Citizen Services and Innovative Technologies (OCSIT)—in the Technology Transformation Service (TTS) of the U.S. General Services Administration. Our job here is to help agencies build a 21st century digital government. We do that by:

  • Finding and sharing resources and capabilities throughout government
  • Helping agencies understand and resolve policy issues
  • Offering services and tools to help agencies meet their digital government goals
  • Championing DigitalGov solutions from loosening data to developing mobile development guidelines to app and website development to best practices and policy
  • Promoting agency DigitalGov efforts
  • Building relationships with the private and non-profit sectors as well as state and local government

Digital Government Division

The Digital Government Division is a cooperative enterprise that draws on resources from across government to leverage the expertise of forward-leaning agencies. To that end, we’re gathering a cadre of innovators to help build a digital government that meets the expectations of the public while delivering info and services safely and securely. The Digital Government Division is a key component supporting the goals of the Digital Government Strategy and is sponsored by GSA.

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Posts About Us

  • Lindsey Teel, policy advisor at U.S. Department of Labor and advocate for greater accessibility for persons with disabilities, tests Microsoft's Hololens mixed reality device for improving access to training and educations services for citizens with vision impairments. GSA launches new AI, Virtual Reality, and Authentication Programs - Today we’re launching three new initiatives powered by GSA Digital Communities that leap federal agencies ahead on some of the most innovative new capabilities becoming available to our programs — Artificial Intelligence, Virtual/Augmented Reality, and the U.S. Digital Registry. These new Communities and portal are products of inter-agency collaboration and our shared commitment pushing the […]
  • Two overlapping chat bubbles. DigitalGov Readers and Subscribers: We Want to Talk to You - As you know, over the last few years DigitalGov has surfaced the innovative advancements many are making across the government space while providing a platform for learning best practices and coming together as a community. Over the course of the next few weeks, a small team from 18F and Office of Products and Programs are […]
  • DigitalGov Search logo Dear Search: Reading Between the Lines of Search Data - Welcome to the first Dear Search article, an occasional series where the DigitalGov Search team addresses common search questions. Dear Search, Right now, I am building up user research services that can be offered to product owners on a regular or as-needed basis. So, being able to look at search trends and offer advice to […]
  • The USA.gov logo from the new website Analytics Success Series: USA.gov - USA.gov’s Analytics Success: using analytics data to inform design and responsivity to create a better experience for the user Last year, the USA.gov team found themselves facing a challenge. We were in need of a new content management system for our websites, USA.gov and Gobierno.USA.gov, which help people find and understand the most frequently requested […]
  • Health Resources and Services Administration’s (HRSA) Maternal and Child Health Bureau’s (MCHB) homepage. Analytics Success Series: Health Resources & Services Administration - Health Resources and Services Administration’s Analytics Success: Using Analytics to Reduce Content and Improve User Experience  Unlike out-of-town guests, you want your web visitors to stick around. So, if your site continues to see a bounce rate that stubbornly refuses to drop—it’s time to make some changes. That’s exactly what happened to the Health Resources […]

 

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