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​Customer Billing
​BPA strives for accurate and timely bill preparation and issuance. Below are some resources to help with understanding your bill
​Monitoring Point-to-Point Short Distance Discount
​Commencing July 1, 2015, BPA will be more closely monitoring and administering the provisions regarding the application of the Point-to-Point Short Distance Discount as described in section D.1 of the Redirects Business Practice, Version 18.  As noted in the business practice provisions, effective since 2003, customers redirecting reservations subject to the SDD will notice the discount not applied for the month of the redirect.
​Customer Billing Center (CBC)
​On Feb. 1, 2010 Customer Billing implemented a consolidated Customer Billing system to produce both Power and Transmission bills. In August 2013 BPA started offering a combined Power and Transmission bill for Network and Full Service customers. If you are interested in receiving one, please contact your BPA Account Executive.

Receiving Bills via Customer Portal

BPA is introducing a new option to distribute Power and Transmission bills via the Customer Portal (CP). The target date for offering this service is this June 2015. Here are links to three documents that will help walk you through how to go from the current method to the new CP method:

  1. Customer Portal FAQ’s;
  2. How to Subscribe to Customer Portal Billing Alerts; and
  3. How to Request a New CP User for one of your utilities’ staff that needs access to the BPA Bills each month.

If you do not have a Customer Portal Agreement, we can work with you to execute one at no additional cost.  If you are interested or would like to discuss further, please let your Account Executive know or email CustomerPortal@bpa.gov.
​Billing Dispute Procedures
​BPA Rates​​
 
For questions regarding your bill or BPA’s billing practices, please call the Customer Billing Message Center
at (503) 230-4211.
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