Resources
Whatever digital government project you’re working on, we’ve got the resources to help, including communities of practice, “getting started” guidance, policy requirements and more.
Looking for overall digital policy guidance? See the Checklist of Requirements for Federal Digital Services. |
Challenges and Prizes
- Challenges and Prizes Community of Practice
- Crowdsourcing with Challenge.gov
- Get Started with Challenge and Prize Competitions
Contact Centers
- Government Contact Center Council (G3C)
- Contact Center Guidelines
- 2011 Federal Contact Center Survey, Final Report (PDF, 1.52 MB, 54 pages, September 2011)
Crowdsourcing and Citizen Science
Customer Experience
- Customer Experience Community of Practice (CX-COP)
- Customer Experience Toolkit
- Government Customer Service Policies & Requirements
- Paperwork Reduction Act Fast Track Process
- Report of the Citizen Service Levels Interagency Committee CSLIC (MS Word, 233 kb, 36 pages, 2005)
Design
Digital Strategy
- Digital Government Strategy (May 2012)
- Putting Citizens First: Transforming Online Government (PDF, 47 kb, 4 pages, November 2008)
Measurement
Mobile
- Mobile Gov Community of Practice
- Mobile User Experience Guidelines and Recommendations
- Mobile Application Development Program
- Sample Mobile SOW and Developer Qualifications
- Federal CrowdSource Mobile Testing Program
Multilingual
- Multilingual Digital Group
- Spanish Language Style Guide and Glossaries
- Top 10 Best Practices for Multilingual Websites
Open Data
Plain Language
- Plain Language Community of Practice
- Plain Language Guidelines by The Plain Language Action and Information Network (PLAIN)
- Plain Language Web Writing Tips
- Plain Writing Act of 2010 (PDF, 153 kb, 3 pages, September 2010)
Policy and Governance
- Building a 21st Century Digital Government (PDF, 65.3 kb, 2 pages, May 2012)
- Checklist of Requirements for Federal Digital Services
- Electronic Capital Planning and Investment Control eCPIC
- Policies for Dot Gov Domain Issuance for Federal Agency Public Websites (PDF, 304 KB, 2 pages, January 2015)
- Sample Position Descriptions for Digital Government Jobs
- US Digital Registry to register official social media accounts and mobile apps
Records Management
- Contact Information for Federal Agency Records Officers
- Implications of Recent Web Technologies for NARA Web Guidance
Social Media
- Social Media Community of Practice
- Guidance for Social Media Providers
- Improving the Accessibility of Social Media in Government
- Federal Social Media Analytics Toolkit
- Readiness, Recovery, Response: Social Media Cyber-Vandalism Toolkit
- Barriers and Solutions to Implementing Social Media in Government (PDF, 55 kb, 4 pages, December 2008)
Terms of Services Agreements
User Experience
Website Management
- Web Content Managers Forum Community
- Checklist of Requirements for Federal Digital Services
- Content Management Systems Toolkit
- DigitalGov Search
- Sites.USA.gov WordPress Content Management Platform
- Office of Management and Budget Policies for Federal Public Websites (PDF, 48 kb, 5 pages, December 2004)
- Interagency Committee on Government Information (ICGI) – Recommended Policies and Guidelines for Federal Public Websites (PDF, 607 kb, 92 pages, June 2004)
- ICGI Report Attachments (PDF, 184 kb, 7 pages, June 2004)
- ICGI Summary and Background (PDF, 176 kb, 6 pages, June 2004)
Connect