Resources

Challenges and Prizes

• Challenges and Prizes Community of Practice
• Crowdsourcing with Challenge.gov
• Get Started with Challenge and Prize Competitions

Contact Centers

• Government Contact Center Council (G3C)
• Contact Center Guidelines
• 2011 Federal Contact Center Survey, Final Report (PDF, 1.52 MB, 54 pages, September 2011)

Crowdsourcing and Citizen Science

• Federal Crowdsourcing and Citizen Science Community
• Crowdsourcing Toolkit for Federal Agencies

Customer Experience

• Customer Experience Community of Practice (CX-COP)
• Customer Experience Toolkit
• Government Customer Service Policies & Requirements
• Paperwork Reduction Act Fast Track Process
• Report of the Citizen Service Levels Interagency Committee CSLIC (MS Word, 233 kb, 36 pages, 2005)

Design

• Draft U.S. Web Design Standards

Digital Strategy

• Digital Government Strategy (May 2012)
  • Agency Digital Strategy Pages
  • Guidelines for Improving Digital Services

• Putting Citizens First: Transforming Online Government (PDF, 47 kb, 4 pages, November 2008)

Measurement

• Digital Analytics Program
• Digital Metrics Guidance and Best Practices

Mobile

• Mobile Gov Community of Practice
• Mobile User Experience Guidelines and Recommendations
• Mobile Application Development Program
  • Mobile Code Sharing Catalog
• Sample Mobile SOW and Developer Qualifications
• Federal CrowdSource Mobile Testing Program

Multilingual

• Multilingual Digital Group
• Spanish Language Style Guide and Glossaries
• Top 10 Best Practices for Multilingual Websites

Open Data

• Data.gov Program
• Get Your Open Data on Data.gov
• Inventory.data.gov Guide

Plain Language

• Plain Language Community of Practice
• Plain Language Guidelines by The Plain Language Action and Information Network (PLAIN)
• Plain Language Web Writing Tips
• Plain Writing Act of 2010 (PDF, 153 kb, 3 pages, September 2010)

Policy and Governance

• Building a 21st Century Digital Government (PDF, 65.3 kb, 2 pages, May 2012)
• Checklist of Requirements for Federal Digital Services
• Electronic Capital Planning and Investment Control eCPIC
• Policies for Dot Gov Domain Issuance for Federal Agency Public Websites (PDF, 304 KB, 2 pages, January 2015)
• Sample Position Descriptions for Digital Government Jobs
• US Digital Registry to register official social media accounts and mobile apps

Records Management

• Contact Information for Federal Agency Records Officers
• Implications of Recent Web Technologies for NARA Web Guidance

Social Media

• Social Media Community of Practice
• Guidance for Social Media Providers
• Improving the Accessibility of Social Media in Government
  • Federal Social Media Accessibility Toolkit
• Federal Social Media Analytics Toolkit
• Readiness, Recovery, Response: Social Media Cyber-Vandalism Toolkit
• Barriers and Solutions to Implementing Social Media in Government (PDF, 55 kb, 4 pages, December 2008)

Terms of Services Agreements

• Federal Compatible Terms of Service
  • Negotiated Terms of Service Agreements
  • Agency Points of Contact for Federal Compatible Terms of Service Agreements

User Experience

• User Experience Community
• DigitalGov User Experience Resources
  • Government Usability Case Studies

Website Management

• Web Content Managers Forum Community
• Checklist of Requirements for Federal Digital Services
  • Required Web Content and Links
• Content Management Systems Toolkit
  • Content Management Systems Used by Government Agencies
• DigitalGov Search
• Sites.USA.gov WordPress Content Management Platform
• Office of Management and Budget Policies for Federal Public Websites (PDF, 48 kb, 5 pages, December 2004)
• Interagency Committee on Government Information (ICGI) – Recommended Policies and Guidelines for Federal Public Websites (PDF, 607 kb, 92 pages, June 2004)
  • ICGI Report Attachments (PDF, 184 kb, 7 pages, June 2004)
  • ICGI Summary and Background (PDF, 176 kb, 6 pages, June 2004)