Patient Access Data
At the Department of Veterans Affairs (VA), our most important mission is to provide the high quality health care and benefits Veterans have earned and deserve — when and where they need it. To support that mission, we measure and release patient access data.
2015 Local Patient Access Data
NOTE: Patient access data released in 2014 is available in the 2014 Patient Access Data Archive.
Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. Both completed and pending appointment data is available.
- Pending: Scheduled appointments at a facility except surgery and procedures.
- Completed: Completed appointments at a facility except surgery and procedures.
February 09, 2017
January 26, 2017
Pending Appointments (As of 15 January 2017) | Completed Appointments (As of 31 December 2016)
January 12, 2017
December 22, 2016
Pending Appointments (As of 15 December 2016) | Completed Appointments (As of 30 November 2016)
December 08, 2016
November 23, 2016
Pending Appointments (As of 15 November 2016) | Completed Appointments (As of 31 October 2016)
November 10, 2016
October 27, 2016
Pending Appointments (As of 15 October 2016) | Completed Appointments (As of 30 September 2016)
October 13, 2016
September 22, 2016
Pending Appointments (As of 15 September 2016) | Completed Appointments (As of 31 August 2016)
September 08, 2016
August 25, 2016
Pending Appointments (As of 15 August 2016) | Completed Appointments (As of 31 July 2016)
August 11, 2016
July 28, 2016
Pending Appointments (As of 15 July 2016) | Completed Appointments (As of 30 June 2016)
July 14, 2016
May 12, 2016
Pending Appointments (As of 1 May 2016)
April 28, 2016
Pending Appointments (As of 15 April 2016) | Completed Appointments (As of 31 March 2016)
April 14, 2016
March 24, 2016
Pending Appointments (As of 15 March 2016) | Completed Appointments (As of 29 February 2016)
March 10, 2016
February 25, 2016
Pending Appointments (As of 15 February 2016) | Completed Appointments (As of 31 January 2016)
February 11, 2016
January 28, 2016
Pending Appointments (As of 15 January 2016) | Completed Appointments (As of 30 December 2015)
January 14, 2016
December 23, 2015
Pending Appointments (As of 15 December 2015) | Completed Appointments (As of 30 November 2015)
December 10, 2015
November 19, 2015
Pending Appointments (As of 15 November 2015) | Completed Appointments (As of 31 October 2015)
November 5, 2015
October 22, 2015
Pending Appointments (As of 15 October 2015) | Completed Appointments (As of 30 September 2015)
October 8, 2015
Pending Appointments (As of 1 October 2015)
September 24, 2015
Pending Appointments (As of 15 September 2015) | Completed Appointments (As of 31 August 2015)
September 10, 2015
August 27, 2015
Pending Appointments (As of 15 August 2015) | Completed Appointments (As of 31 July 2015)
August 13, 2015
June 18, 2015
Pending Appointments (As of 1 June 2015)
June 4, 2015
Pending Appointments (As of 15 May 2015) | Completed Appointments (As of 4/30/15)
May 21, 2015
Pending Appointments (As of 1 May 2015)
May 1, 2015
Pending Appointments (As of 4/15/15) | Completed Appointments (As of 3/31/15)
April 16, 2015
Pending Appointments (As of 4/1/15)
April 2, 2015
Pending Appointments (As of 3/15/15) | Completed Appointments (As of 2/28/15)
March 19, 2015
Pending Appointments (As of 2/15/15) | Completed Appointments (As of 1/31/15)
Pending Appointments (As of 3/1/15)
February 19, 2015
Pending Appointments (As of 2/1/15)
February 5, 2015
Pending Appointments (As of 1/15/15) | Completed Appointments (As of 12/31/14)
January 22, 2015
Pending Appointments (As of 1/1/15)
January 8, 2015
Pending Appointments (As of 12/15/14) | Completed Appointments (As of 11/30/14)
Wait Time Goals
VA Report to Congress on the definition of wait-time goals for purposes of the Veterans Choice Program Authorized by Section 101 of the Veterans Access, Choice, and Accountability Act of 2014.
VA Access Audit
In mid-April 2014, the Secretary of Veterans Affairs directed the Veterans Health Administration (VHA) to complete a nation-wide Access Audit to ensure a full understanding of VA’s policy among scheduling staff, identify any inappropriate scheduling practices used by employees regarding Veteran preferences for appointment dates, and review waiting list management.
VA took corrective action to address issues resulting from the audit.
On Wednesday, May 21, 2014 VA launched the Accelerating Access to Care Initiative, a nation-wide program to ensure timely access to care. As directed by President Obama, VHA identified Veterans across the system experiencing waits that do not meet Veterans expectations for timeliness. VA began contacting and scheduling all Veterans who are waiting for care in VA clinics or arranging for care in the community, while simultaneously addressing the underlying issues that impede Veterans’ access.
In addition to the Access Audit process, VA also gathered additional data from each facility. This data includes: The number of appointments scheduled at each facility; the number of requested appointments that are on each facility’s Electronic Wait List; The number of newly enrolled patients who have not yet been scheduled by facility; and Average Wait Times for Mental Health, Primary Care, and Specialty Care at each facility, for both new and established patients.
Below you can find information about the complete findings of the Access Audit nation-wide, and in your VISN.
Factsheets from June 9, 2014 are available in the Access Audit Data Archive.