Customer Satisfaction Survey

1. Please identify yourself: (mark only one)

Citizen
Owner/Employee of Regulated Company
Environmental Group Representative
Public/Elected Official
Industry/Association Representative
Neighborhood/Community Representative
Attorney/Consultant

Other (please describe):

2. What Texas county do you live in? Select which Texas county you live in from the drop down

3. What was the nature of your contact with us?

General Information
Problem Resolution
Technical Assistance
Permitting/Licensing Assistance
Investigation/Inspection

Other (please describe):

How satisfied are you? (on a scale of 1 to 5 with 5 being very satisfied)

4. With the Texas Commission on Environmental Quality

5
4
3
2
1
N/A

5. That our staff is sufficiently knowledgeable

5
4
3
2
1
N/A

6. That our staff is professional

5
4
3
2
1
N/A

7. With how we handle your telephone calls or e-mail inquiries

5
4
3
2
1
N/A

8. With the timeliness of our response to customer complaints

5
4
3
2
1
N/A

9. With the accuracy and helpfulness of our written information

5
4
3
2
1
N/A

10. With the ease of finding information on our website

5
4
3
2
1
N/A

11. With the usefulness of information on our website

5
4
3
2
1
N/A

12. Comments: (on staff performance, agency service, or suggested improvement)

Contact Information (optional)

Name

Phone Number

E-mail

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Customer Satisfaction Survey

Customer Satisfaction Survey

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