Chargeback Services

The Massachusetts Office of Information Technology (MassIt) is authorized by the legislature to chargeback agencies/entities for services provided. This page outlines how MassIT manages its Chargeback program.

Annually, MassIT estimates the costs it recovers through chargeback for the up-coming fiscal year. Our process then integrates the latest service usage information to produce our annual chargeback rates. For FY2017, MassIT froze its rates (with few exceptions) at FY2016 levels. This decision was made because there were too many cost variables not finite enough for accurate rate-setting (ERIP’s/approved backfills at service offering levels, etc). MassIT only revised rates where:

• anticipated usage was such that over-collection of revenue (at a service level basis) was certain (rate was decreased accordingly)
• support for a service was discontinued

The FY2017 rate sheet identifies the rates that changed.