MassIT is the state's lead agency for technology and innovation. Our mission is to drive the digital business of state government to meet the continually evolving needs of constituents, schools, businesses, and local government. In support of that mission, teams across MassIT partner with colleagues at both the state and local level on a wide range of business areas.
MassIT's priorities are improving and expanding digital services for constituents; enhancing the desktop experience and productivity tools for state employees; continuously strengthening our cyber security posture while enabling appropriate access; enabling faster procurement of technology while opening channels to innovation; and working to ensure the successful delivery and return on investment of technology projects.
We supply round-the clock support to state IT infrastructure customers.
Call 1-866-888-2808 to report IT infrastructure issues, including system outages or slowness issues.
During business hours, CommonHelp is also available via:
Email: CommonHelpServiceDesk
@massmail.state.ma.us
COMiT
MassIT Main Office: (617) 626-4400
One Ashburton Place, 8th Floor, Boston, MA 02108
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