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U.S. Citizen Services
 

Important Notes: 

As of November 1, 2016, all foreign passport holders who apply for U.S. visas and all American citizens who apply for new U.S. passports or to renew existing U.S. passports, must remove their eyeglasses in their application photos.  We can no longer accept photographs of visa and U.S. passport applicants wearing eyeglasses, except in rare, medically-documented circumstances such as recent surgery that is documented with a signed statement from a medical professional. Applications that fail to meet these requirements will not be accepted and the applicants will be required to submit new conforming photos before their applications can be processed. To avoid delays in your travel, please ensure you are not wearing glasses in your visa or U.S. passport application photographs. Thank you for your cooperation.

For more details, visit here.  Also see sample photo.

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As of January 1st, 2016, the Department of State is no longer offering additional pages for U.S. passports. Previously, U.S. passport holders had the option to pay for the insertion of an additional 24-page visa insert. The decision to discontinue this service was made to enhance the security of the passport and to abide by international passport standards.  Americans who need additional pages in their passport to travel should apply for a new 52-page passport (most countries require two empty pages for a new visa, and there must be room in the passport for entry/exit stamps for arrivals and departures while traveling). 

In Chengdu, it normally takes about two weeks to process and receive a new 52-page passport, so travelers should plan in advance to apply for a new passport when they have only a few blank visa pages left.  

 

Overview of American Citizen Services

The following is a list of services provided at American Citizen Services, U.S. Consulate Chengdu.   For detailed information on our services, including how to schedule an appointment, please click the appropriate link below.

                                                   Emergencies
                                        Passport Services
                                             Citizenship Services
                                                 Federal Benefits
                                                    Legal Matters

 

Renunciation Appointments

 
Please note that it takes at least 6 - 8 weeks to receive the approval of the renunciation from Washington. The Consulate will hold your U.S. passport during this period.

For information regarding renunciation of U.S. citizenship, please see here.

To schedule an appointment for the initial interview, applicants may send an email to AmCitChengdu@state.gov.  Please note that due to the complexity of the renunciation process applicants may not make an appointment for a renunciation interview via our website.

ACS Hours

  • ACS hours are 1:00 p.m. - 4:00 p.m. on Tuesdays, Thursdays and Fridays.

    *In order to provide better and more efficient service, you may check-in for your appointment up to 15 minutes early. If you arrive more than 15 minutes early, we will request that you wait to check-in until 15 minutes before your appointment time. Please note we will cancel appointments for those applicants that arrive more than 15 minutes after their appointment time.


    Please contact the American Citizen Services Section if you have any further questions.

Emergency Contacts

  • For emergency cases involving the death, hospitalization or imprisonment of U.S. citizens, you can contact us at any time by:

    Phone: 028-8558-3992 (8:00 a.m. -12:00 p.m. and 1:00 p.m. – 5:00 p.m., Monday to Friday)

    In case of emergencies, please call the Embassy's emergency number at 011-86-10-85314000 if you are calling from the United States or 010-85314000 if you are calling within China.

    U.S. Citizen Services Hours: Tuesday, Thursday and Friday 1:00 p.m.-4:00 p.m.,( Except American and local holidays).

Newsletter

  • The U.S. Consulate in Chengdu now has a bi-monthly newsletter for U.S. citizens in our consular district (Sichuan, Chongqing, Guizhou, Yunnan and the Tibet Autonomous Region).

    To register for this newsletter, please sign up here.

    This month’s newsletter is also available on our website under the Living and Traveling in China" section.

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