Appointment System
Appointment System
To better serve the needs of U.S. citizens in our consular district and to minimize customer wait times, you must make an appointment for all routine services.
When you make an appointment, please write down your password and appointment details. The appointment system will not send you a confirmation email regarding your appointment. If you want to change or cancel an appointment, you must have that password. We are unable to change appointments on your behalf. If you forget your password and need to make a change, please email us so we can cancel your appointment. You can then use the website to make a new appointment. A printed copy of your “Appointment Confirmation” is required for entry into the U.S. Embassy or consulates.
Visitors may receive several services on the same visit to ACS (i.e. a passport renewal and a notary). Please make a separate appointment for each individual service.
Routine services requiring an appointment include:
Additional Visa Pages to your Passport
Applying for a Consular Report of Birth Abroad (CRBA)
Renewing your Adult Passport (16 years and older)
Renewing your Child’s Passport (Under 16 years)
Applying for Your First Adult Passport (16 years and older)
Making An Appointment. Once you have reviewed the documentation requirements for your particular service, and have prepared all applicable forms, please schedule an appointment by selecting the Make Appointment button below.
Note: Please print out or write down your appointment password when it appears on the Appointment Details Page. You may need this password to make any appointment changes or cancellations.
You do not need an appointment for the following services:
- Replacement of Lost or Stolen U.S. passports with immediate travel outside of China;
- To report the death, arrest or hospitalization of a U.S. citizen;
- To pick up a passport or Consular Report of Birth Abroad;
- To submit documents for a pending passport application;
- Voting information;
- General inquiries regarding services provided by American Citizen Services.
Business Hours:Tuesday, Thursday and Friday 1:00p.m. to 4:00p.m., excluding American and Chinese holidays.
If you will need more than one service during your visit, please be sure to make separate appointments.
Appointments arriving more than thirty minutes late or applicants who do not have the appropriate forms completed within thirty minutes of their scheduled appointment time, will be asked to reschedule their appointment online for a later time. Please plan accordingly and arrive at the Consulate at least fifteen minutes prior to your scheduled appointment to allow sufficient time to go through security.
To Cancel Your Appointment. To cancel and reschedule your appointment for a later time, please select the Cancel My Appointment button below.