About NCA
Leadership
| Interim Under Secretary for Memorial Affairs | Acting Principal Deputy Under Secretary for Memorial Affairs |
|---|---|
|
|
Vacant |
As Interim Under Secretary for Memorial Affairs, Ronald E. Walters leads 135 National Cemeteries in providing dignified burial services for military Veterans and eligible family members. Mission, Vision & Purpose
Mission: NCA honors Veterans and their families with final resting places in national shrines and with lasting tributes that commemorate their service and sacrifice to our Nation.
Vision: NCA will be the model of excellence for burial and memorials for our Nation's Veterans and their families.
NCA Purpose
- To provide burial space for Veterans and their eligible family members.
- To maintain national cemeteries as national shrines, sacred to the honor and memory of those interred or memorialized there.
- To mark Veterans' graves with a Government-furnished headstone, marker or medallion and to provide Presidential Memorial Certificates in recognition of their service to a grateful nation.
- To administer grants for establishing or expanding state and tribal government veterans cemeteries.
Customer Service Standards: Our Commitment to You
We will strive to provide service that meets or exceeds the following standards:
Courtesy
We will treat you with respect, dignity and compassion every time you interact with any National Cemetery Administration employee.
Access
We will provide gravesite locator assistance that is accessible, current and accurate at each national cemetery.
We will provide a toll-free telephone line for you to make inquiries about headstone and marker orders. Your call will be answered by a Customer Service Representative within three minutes.
Prompt Delivery of Service and Benefits
We will confirm eligibility and schedule your committal service within two hours of the request.
We will set headstones and markers at national cemeteries within 60 days of interment.
We will deliver headstones and markers to recipients other than national cemeteries within 60 days of receipt of your application.
We will mail Presidential Memorial Certificates to families of eligible Veterans within 45 days of the Veterans' death information being reported to the U.S. Department of Veterans Affairs (VA).
Accuracy - Doing it Right
We will provide a headstone or marker that is correctly inscribed.
We will replace a headstone or marker that is damaged or incorrectly inscribed within 30 days of notification.
We will replace a Presidential Memorial Certificate that is incorrectly inscribed within 20 days of notification.
Appearance
We will maintain the appearance of VA's national cemeteries in a manner befitting a national shrine.
Effective Outreach
We will seek every opportunity to provide you with accurate and timely information about burial benefits and services.
Advisory Committee on Cemeteries and Memorials
Committee Designation: The Advisory Committee on Cemeteries and Memorials is a statutory committee authorized by Congress (Public Law 93-43, June 18, 1973) and that authorization is codified in Title 38 United States Code, Section 2401.
Objectives and Scope of Activities: To furnish consultation and advice to the Secretary of Veterans Affairs regarding the administration of the national cemeteries, soldier's lots and plots which are the responsibility of the Secretary, and regarding the selection of new national cemetery construction sites, the erection of appropriate memorials and the adequacy of Federal funding for operation of the National Cemetery Administration.
