Service Description
The NITC Storage Area Network (SAN) / Network Attached Storage (NAS) service provides a robust disk storage infrastructure for Collocation, Managed Hosting, and Cloud Service customers. NITC exploits storage virtualization technologies, strict standards, and economies of scale to enable rapid delivery of cost-effective, fully-managed disk storage cost/performance options.
What's Included
-
Enterprise-class virtualized disk storage controllers
- High scalability
- High performance
- High availability
- Robust data replication and migration features- Local disk cloning
-
Remote replication for disaster recovery
- Primary Disk - Continuous
- Backup Disk - Manual or Scripted
- Three virtualized disk storage options
-
Redundant SAN architecture
- Dual-fabric architecture
- Enterprise-class directors and switches -
Highly-available NAS infrastructure
- Utilizes same virtualized disk architecture
- Supports both NFS and CIFS file sharing
- Robust data snapshot/replication technology - Security of mission-critical data provided through management of access rights
- Periodic technology refresh
- Fully secured data access and inheritable controls
- Proper disposal of failed data components
- Disaster recovery support for replicated data
- Dynamic load balancing path management software
- Recommended Backup/Archive services are also available
Disk Storage Options
| Option | Performance | SAN | NAS | Application Type |
|---|---|---|---|---|
| Tier 1 | Best | x | x | Performance Sensitive |
| Tier 2 | Better | x | x | Typical Applications |
| Tier 3 | Good | x | x | Backup and Archive |
How We Charge
Charges are based on connectivity requirements and actual disk allocations by tier.
Price Drivers:
- Number of SAN/NAS ports utilized
- Storage Allocation in Gigabytes
- Additional charges may apply for storage allocation associated with any local or remote replication
Service Level Metrics
| Measure | Target SLA |
|---|---|
| Infrastructure Monitoring | 24 x 7 |
| Incident Response | 24 x 7 |
| Infrastructure Availability | 99.999%* |
* Target availability does not include any scheduled downtime and requires dual SAN/NAS connectivity to the storage infrastructure.
Cost Saving Tips
- Utilize disk storage tiers appropriately
- Utilize provided path management software or native Operating System capabilities
- Utilize NAS solutions for highly available file sharing
- Proactively inform NITC of disk storage requirements
Additional Information
- File system and database recovery procedures are typically required for Disaster Recovery
Download the Infrastructure as a Service - SAN / NAS Storage page from the NITC Service Catalog.
