Getting Started in MQA’s Online Services Portal
The Division of Medical Quality Assurance (MQA) recently launched a new and improved Online Services Portal. When you use the new portal for the first time, you will be required to register for a new user account. Before beginning registration, read through all of the instructions below and make sure you have access to a valid, active email account.
To register for a new account, apply for a license, and/or add your license or existing application to your account dashboard, please follow these instructions:
1: Register for a New User Account
Click Register below and follow the prompts for new user registration using a valid, active email address.
2: Log into your New Account
Check your email INBOX, JUNK, SPAM, CLUTTER and TRASH folders to locate your new account user ID and temporary password. This email may have been sent to one of these folders depending on the security of your email provider. Using your temporary password and user ID provided via email, log into your account. You will be prompted to create a new password for your account. Enter the temporary password in the Old/Temporary Password field.
(Note: Please make sure you add MQAOperations@FLHealth.gov to your trusted/allowed email address list to ensure the temporary password email does not get sent to your spam folder or get filtered out of your email before it is received.)
3: Add your License/Application or Apply for a License
After you Sign In with your new user ID and password, you will then be prompted by a three-step process to add your license to your account before you can renew. If you are a new applicant, follow the instructions to apply for a license. If you have a current license or pending application, you will need three (3) items:
- Your social security number
- Your date of birth
- Your mailing address zip code on file with the Department of Health (Please note that your mailing address zip code can be found on your renewal postcard or your physical license)
Once you have successfully added your license to your account, you will see the Manage My License section on your Dashboard.
