Call DSHS Information and Referral at: (512) 776-7111 or 1-888-963-7111 (or view phone list to contact a specific program)
Telecommunications Device for the Deaf (TDD) Relay Texas: 1-800-735-2989
Filing Inquiries or Complaints:
by Mail: Patrice Kennemer, Customer Service Coordinator, PO Box 149347, MC-1913, Austin, Texas 78714-9347
by Phone: (512) 776-2150 or 1-888-963-7111, ext. 2150; TDD 1-800-735-2989
by E-mail: Customer Service
For more information about the customer service information and complaints process see Compact with Texans.
For complaints or inquiries regarding health care facilities, professions and food establishments:
Please contact the program within the Division for Regulatory Services:
Division for Regulatory Services Sitemap
Consumer Rights for Mental Health Services:
(800) 252-8154 – Texas Only, 8 a.m.-5 p.m., Monday-Friday
(512) 206-5760 – Outside Texas, 8 a.m.-5 p.m., Monday-Friday
(800) 735-2988 – Relay Texas, Voice
(800) 735-2989 – Relay Texas, TTY
For more information, visit the Consumer Rights for Mental Health Services web page.
Mail (United States Postal Service)
Texas Department of State Health Services, PO Box 149347, Austin, Texas 78714-9347
Overnight Mailings (Federal Express, UPS, DHL, LSO)
Texas Department of State Health Services, 1100 West 49th Street, Austin, Texas 78756-3199
Physical Addresses: Directions/Addresses/Maps
Regional Offices: Addresses/Maps
Director of Media Relations: PressOfficer@dshs.state.tx.us (512) 776-7119
For Inquiries or Complaints about the DSHS Web Site:
Please contact the DSHS Webmaster by email at: Webmaster
Organizational Overview
Administrative Contacts
Agency Contacts by Topic