Office of Workers' Compensation Programs (OWCP)
Mission Statement
The Mission of the Office of Workers' Compensation Programs is to protect the interests of workers who are injured or become ill on the job, their families and their employers by making timely, appropriate, and accurate decisions on claims, providing prompt payment of benefits and helping injured workers return to gainful work as early as is feasible.
Vision Statement
The Vision of the Office of Workers' Compensation Programs is to be an innovative leader in the delivery of benefits and the sharing of timely and accurate information about our programs. OWCP will serve as a responsible steward of the resources entrusted to us and earn the trust and respect of those who rely on us for their health and economic well being.
Goals
The OWCP has identified seven goal areas in its Strategic Plan, each of which highlights a key aspect of OWCP’s business:
Strategic Goal 1. Claims Review, Adjudication, and Issue Resolution: Provide timely and high quality review and adjudication of claims and early resolution of claims issues.
Strategic Goal 2. Processing and Payment of Benefits: Deliver or ensure the delivery of benefit payments for injured workers and their families in an accurate and timely manner.
Strategic Goal 3. Recovery, Rehabilitation, and Employment Services: Assist workers to obtain timely treatment and rehabilitation, and return them to gainful employment as soon as they are able.
Strategic Goal 4. Policy, Procedures, Regulations, and Guidance: Develop, promulgate and implement clear and useful policies, regulations and procedures.
Strategic Goal 5. Improving Communications and Collaboration with our Customers and Stakeholders: Promote and foster understanding and awareness of OWCP program priorities, initiatives, and results through effective external communications, outreach, public education, nd cooperation with our customers, stakeholders, and partners.
Strategic Goal 6. Maintain the Highest Quality Environment for our Employees: Create and foster the highest quality environment for all of our employees through leadership, communication, and collaboration; recruitment, development, recognition, engagement, and retention.
Strategic Goal 7. Operation, Infrastructure, and Governance: Enhance OWCP’s operations, infrastructure, and governance.
