Contact Us
- Individuals & families, including self-employed
- Employers, employees with SHOP offers, SHOP agents & brokers
Before you call
- Get a quick Marketplace overview
- Use this simple checklist (PDF) to gather what you need
- To apply: Create an account if you’re new to HealthCare.gov or log in if you have an account
For questions, or to apply by phone, contact the Marketplace Call Center
1-800-318-2596 (TTY: 1-855-889-4325)
- Available 24 hours a day, 7 days a week
- Closed Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day
Mailing Address
Health Insurance Marketplace
Attn: Coverage Processing
465 Industrial Blvd
London, KY 40750-0001
DO NOT SEND the following kinds of documents in the mail:
- Original documents of any type
- Information about changes to your address, income, or household size, unless the Marketplace has asked for it
If you have any questions about which documents to send, contact the Marketplace Call Center.
Health Insurance Marketplace
Attn: Supporting Documentation
465 Industrial Blvd
London, KY 40750-0001
DO NOT SEND the following kinds of documents in the mail:
- Original documents of any type
- Information about changes to your address, income, or household size, unless the Marketplace has asked for it
If you have any questions about which documents to send, contact the Marketplace Call Center.
Health Insurance Marketplace
Attn: Appeals
465 Industrial Blvd
London, KY 40750-0061
FAX: 1-877-369-0129
DO NOT SEND the following kinds of documents in the mail:
- Original documents of any type
- Information about changes to your address, income, or household size, unless the Marketplace has asked for it
If you have any questions about which documents to send, contact the Marketplace Call Center.
Health Insurance Marketplace
Attn: Exemption Processing
465 Industrial Blvd
London, KY 40741
DO NOT SEND the following kinds of documents in the mail:
- Original documents of any type
- Information about changes to your address, income, or household size, unless the Marketplace has asked for it
If you have any questions about which documents to send, contact the Marketplace Call Center.
Get Answers to Common Questions
Quickly scan for answers to top questions about the Health Insurance Marketplace
Find Local Help
Find people and organizations in your community trained to help you apply, enroll, and answer your questions.
Sorry, we can’t accept questions or documents by email. You can upload documents.
1-800-706-7893 (TTY: 711)
- Open Monday through Friday, 9 a.m. to 7 p.m. ET.
- The SHOP Call Center is busiest from the 13th to the 15th of the month. For less wait time, please call earlier or later in the month.
- Closed New Year’s Day, Martin Luther King Day, Memorial Day, July 4th, Labor Day, Veterans Day, Thanksgiving and the day after, and Christmas.
Get answers to common questions
Quickly scan for answers to top questions about the SHOP Marketplace
Find local help
Find people and organizations in your community trained to help you apply, enroll, and answer your questions about SHOP.
Email / FAX
Sorry, we can’t accept questions or documents by email or fax.