Reimbursable Services Program
About RWAs | Billing & Payment | Policy & Guidance | Training & FAQs | eRETA Portal
RWA 2957 Form
The centerpiece of the Reimbursable Services Program is the Reimbursable Work Authorization (RWA) Form 2957. This form provides written documentation of a formal agreement between GSA and a customer whereby GSA agrees to provide goods and/or services and the customer agrees to reimburse GSA's direct and indirect costs.
In September 2016, a revised version of the RWA 2957 Form [PDF - 680 KB] was released. GSA will reject any RWA provided on any previous version of the form and request the agency re-submit their RWA on the 9/2016 version.
Note: Please ensure to download and save the form to your computer/device before using as the form is only compatible when opened directly in Adobe Acrobat or Adobe Reader software. The form will not work if using the Adobe Plug-in for Google Chrome, Internet Explorer, or any other web browser.
RWA Form Revision Customer Letter [PDF - 50KB]: Letter sent to customer agencies announcing release of revision to RWA Form 2957.
National Policy Document for RWAs
This document disseminates the RWA National Policy Document, in its entirety, with the goal of promoting clear and consistent understanding of the Reimbursable Services Program and governing policies.
National Policy Document for Reimbursable Work Authorizations [PDF - 2,574 KB] January 2016
eRETA - External RWA Entry & Tracking Application
This is a customer portal for RWA information integrated with the financial system providing users real-time access to RWA project and financial information.
For instructions on obtaining access to eRETA, visit eRETA RWA Customer Portal site.
RWA Questions?
For questions about the RWA Program, Process, or Policy please contact us at AskRWA@gsa.gov and we would be more than happy to provide further assistance!
For region or project specific RWA questions, please use the RWA Managers Map [PDF - 246 KB] or list [PDF - 108 KB] to contact the appropriate PBS RWA Manager.