Emergency Assistance
If you are injured or the victim of a crime, please contact the local police authority in your area.
In the event of an emergency requiring police, medical or fire response, no matter where you are in China, please dial:
110 for Local Police
114 for Telephone Operator
119 for Fire Department
120 for Medical Emergencies
122 for Traffic Emergencies
For U.S. citizens needing immediate consular assistance, please contact the American Citizens Services Unit at (8620) 3814-5775 during regular telephone hours (8:00 a.m.-4:45 p.m., Monday to Friday). For deaths, arrests, hospitalizations or other emergencies involving U.S. citizens outside of regular telephone hours, please call (010) 8531-4000 within China or (011-8610) 8531-4000 from the United States. American Citizen Services is unable to answer any visa-related inquiries.
Emergency Contact Information for the Department of State
The Department of State's Office of Overseas Citizens Services (OCS) in the Bureau of Consular Affairs has established a Washington, D.C.-based call center to provide general information to the public.
The call center will refer case-specific calls directly to the appropriate OCS country officer (or to a special task force in a crisis) and non-Consular calls to the appropriate agency or office. The call center has direct access to the most recent Consular Information Sheets, Travel Warnings and Public Announcements.
The OCS call center normally operates from 8:00 a.m. to 8:00 p.m. U.S. Eastern Daylight Time (8:00 p.m. to 8:00 a.m. in China), Monday through Friday (except U.S. federal holidays).
FROM THE U.S.: The toll-free number for the OCS hotline is 1-888-407-4747.
FROM OVERSEAS: Callers who are unable to use toll-free numbers, such as those calling from overseas, may reach the hotline by calling 001-202-501-4444.