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Financial Systems Division

E-Mail:  ClientServices@noaa.gov
Phone No.:  (301) 444-3400
Help Desk FAX No.:  (301) 444-3401

Hours of Operation: 7:00 a.m. through 5:00 p.m. ET, Monday through Friday

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Please contact the CBS Help Desk for assistance with Commerce Business Systems (CBS) and Core Financial System (CFS) applications. 

• Budget Operating Plans (BOP)
• Reimbursable Agreements
• SLTs & DLAs
• Data Warehouse/Discoverer
• Commerce Purchase Card System (CPCS)
• Travel
• C.Suite (C.Request/C.Award)

Note:  If you require a password reset and are unable to change your password using the self service password reset request feature for either the CBS or ITM system, please submit a written request to the Client Services Help Desk at clientservices@noaa.gov. The email should include the name of the system for which the password reset is being requested (i.e., CBS or ITM) in addition to your user id and your given name, if different than your email address.


All password resets will be responded to within an hour of the receipt time.

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Additional Information:

Integrated Travel Manager (ITM)

For CBS ITM Information, click here.

For NOAA Travel Policy assistance, please click here.

For NOAA Travel Operations assistance, please click here.

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Commerce Purchase Card System (CPCS)

For CPCS user documentation, click here.

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