In case of an emergency involving a U.S. citizen, please contact +86-(21)-3217-4650, press 1, then 3. If you experience difficulty reaching the emergency line after-hours, you may also call +86-(10)-8531-4000.

For medical assistance, click here for a list of hospitals in the Shanghai consular district.  

Make An Appointment:

To better serve customers and reduce waiting times, all routine services are by appointment only. To make an appointment for a routine consular service, including passport renewals, notary services, and reporting births of U.S. citizens, please click here.

For information on the full range of services provided by Shanghai American Citizen Services, please choose from one of the options on the left menu.

To make an appointment for a U.S. visa with the Non-Immigrant Visa Unit, please click here.  

Opening Hours, Location, and Contact Information:

Public Appointment Hours: Monday to Friday, 8:00 - 11:30 a.m.

Passport Pickup: Monday to Friday, 8:00 - 11:30  a.m. You will receive an email once your passport has reached our office and is ready for pickup.

U.S. Citizen Visa Hour: Tuesday, 4:00 - 5:00 p.m.

Address: 1038 West Nanjing Road, 8th Floor (map)

Email: Please click here.   

The American Citizen Services unit will be closed on the following days:

2017

January 20 p.m. – Administrative Half-Day

January 26 - Administrative Day

January 27-31 - Chinese (Lunar) New Year

February 20 - Presidents’ Day

February 21 - Administrative Day

Typhoon and other Severe Weather

Post is monitoring super typhoon, Please Consider taking the following additional precautions to prepare for the possibility of strong winds and rainfall:

• Purchase sufficient essential food, water, and first aid supplies to have on hand through the weekend
• Check batteries in flashlights
• Check to make sure all balcony or roof drains are unobstructed.  During periods of heavy rain, drains should be checked periodically
• Secure lawn furniture and other outdoor items
• Stay away from glass windows/doors
• Apply masking tape to windows that do not have shatter-resistant film
• Do not walk through moving water.  Six inches of moving water can cause you to fall
• Do not drive into flooded areas.  Six inches of water will reach the bottom of most passenger cars, causing loss of control and possible stalling
• Check on your neighbors, or the houses of neighbors who may be traveling. Inform the management company of any damage to vacant homes

If you would like to track the storm, the following sites have information.http://www.usno.navy.mil/JTWC/ and http://www.jma.go.jp/en/typh