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However, if you can access the player on another machine or other people can view it, it may be a problem with your browser cache.
To clear your browser cache on a Microsoft Windows PC:
In Microsoft Internet Explorer:
Click on Tools, then choose Internet Options.
Click the General tab.
Click the Delete Files button.
On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)
In Netscape Navigator:
Click on Tools, then choose Internet Options.
Click the General tab.
Click the Delete Files button.
On the Delete Files dialogue box click the OK button. Selecting "Delete all offline content" is optional.
To close the Internet Options box, click OK (it may take a minute or more to clear the cache.)
In Netscape Navigator 7:
Choose Preferences from the Edit menu.
Double click on the category Advanced, then select Cache.
Click the Clear Cache button, then select OK to close.
In Firefox/Netscape Navigator 8:
Choose Options from the Tools menu.
Click the Privacy icon, then select Cache.
To close the Options window click OK.
To clear your browser cache on a Mac:
In Safari:
Choose Empty Cache from the Safari menu, then click Empty.
In Firefox:
Choose Preferences from the Firefox menu, then select the privacy icon.
Click the Clear button within the Cache section.
Click OK to exit.
If this does not resolve your issue, please log a technical support request through our feedback form.