Hanjin Shipping Contacts and Tracking Form

Hanjin Shipping website contains useful and updated information on vessel status, where shippers can track shipments and Service Port & Terminal locations.

Hanjin Shipping Help Desk Phone Number: 1-480-927-3600

Hanjin Shipping Cargo Tracking Search Form: Use your Bill of Lading number to track your shipment.

NOTE: Container leasing companies are eager to secure their equipment. Please see http://iicl.org/news/articles/Notice-to-Lessor-owners_092716.pdf to arrange for return of leased containers.

Tips for Hanjin customers:

• Hanjin has advised that all shipments currently located in the U.S. are now being discharged only to the Container Yard (CY) or port. U.S. intermodal shipments have been re-rated to the CY/port only and shippers shall only pay that rate. Hanjin will only deliver cargo as far as the port or terminal.
   
• Further inland transportation must be arranged and paid by the shipper of the cargo. Marine Terminal Operator (MTO) charges may apply depending on circumstances.
   
• For cargo discharged at U.S. ports prior to Hanjin’s bankruptcy - There may be outstanding MTO charges. Consequently, shippers have asked the Commission what is a reasonable fee for MTOs to be charging customers.
  
  Typically, an MTO charges for the throughput of cargo based on two factors:
  1. Gate and yard cost - are costs based on standard working hours, equipment, and labor required, and
  2. Stevedoring cost - are costs associated with loading/discharging containers to/from a vessel. Typical stevedoring costs may include a base container rate (if the vessel is worked during a normal daytime shift) plus any charges for overtime differential, meal hours, holidays, weather, etc.
      
• For cargo discharged at U.S. ports after the bankruptcy - Hanjin Shipping has advised the FMC that they have paid MTOs the container handling charges on all current shipments, and that no MTO should be currently charging delivery fees on Hanjin shipments, with the exception of demurrage, where applicable.
   
• Hanjin is currently working to establish multiple off-terminal locations throughout the U.S. where truckers will be able to return empty containers. Hanjin has assured the FMC that it will not assess container detention fees.
   
• Any shipper using an intermediary, such as a non-vessel-operating common carrier (NVOCC), should request supporting documentation to verify that the NVOCC paid the MTO to obtain the release of the container.
   
• Marine Terminal Operator Rate Schedules. The FMC has limited public information about marine terminal charges. MTO throughput rates, generally, are negotiated contractually with the vessel operating common carrier. Therefore, MTO schedules do not contain a rate applicable to the current circumstances.
  • An MTO may make available a schedule of its rates, regulations, and practices (46 CFR § 525.2) to the public at its discretion. The Commission publishes the location of terminal schedules available to the public. There are 257 Marine Terminal Operators (MTOs) registered with FMC. However, only 154 MTOs publish an MTO schedule (tariff). In accordance with both the Shipping Act and FMC regulations, an MTO is not required to make its schedule or rates available to the public. (46 U.S.C. 40501(f); 46 CFR § 525.2). To contact the FMC for assistance please see FMC Protocol for all Public Communications Related to Hanjin Shipping Disruptions .

U.S. Government Resources

• To contact the FMC for assistance please see FMC Protocol for all Public Communications Related to Hanjin Shipping Disruptions.
   
• For agricultural exporters: USDA, Foreign Agricultural Service