A Safety Management System (SMS) is an essential part of operating in today’s aviation industry.

This advanced course introduces participants to the key tools to manage a performance-based SMS. The processes examined are equally applicable to airline, airport, Air Traffic Management and other aviation operations.

Participants will be able to streamline the operational and business processes of their companies and demonstrate improved safety performance to their Board of Directors, insurance underwriters, their clients and customers, and the regulatory agencies that oversee them. Managers and staff from Safety Offices will particularly benefit from the course, as will representatives from Civil Aviation Authorities.

Get up to date on how T-CAS Traffic Advisories (TA) and Resolution Advisories (RA) are generated and how to manage the subsequent situation.

This course prepares you to identify potential issues with removing immobilized or disabled aircraft in a timely manner. Course content is based on the Aircraft Recovery Task Force (ARTF) Part One and meets the training requirements set by ICAO for disabled aircraft operations.

During the five days of the airline safety investigation course, airline staff members will learn how to participate in an aircraft accident and serious incident investigation, in accordance with ICAO Annex 13 Standards. You will also learn about the concepts, techniques and tools necessary for your airline to conduct effective internal safety investigations. Special attention is given to understanding the underlying causes of accidents and incidents in order to improve safety and prevent future occurrences.

Safety compliance in airside safety operations is the key to avoiding costly incidents and damaging accidents. This course will demonstrate how to align with the latest regulations and best practices, providing detailed explanations on the role of airside safety in the Safety Management System (SMS).

Learn how to better manage air traffic control team resources and safety.

As your pharmaceutical handling operations expand to new markets, you will be subject to a spectrum of international, national, and industry audit requirements. This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards.

Through daily course exercises, you will have the opportunity to use the IATA Time and Temperature Sensitive Audit Checklist and develop corrective actions based on your findings.

Does your staff meet the ICAO Aviation English Level 4 operational standard?

Developed in partnership with Berlitz Languages, Inc., this comprehensive assessment service lets you easily determine your staff’s ICAO Aviation English proficiency level and select the right training program to bring them to level 4 proficiency.

The assessment evaluates candidates against each of the six language proficiency criteria, so that further training is concentrated on areas where needed.

As part of the complete IATA-Berlitz Aviation English Language Solution package, this assessment is free of charge for candidates that follow the IATA-Berlitz Aviation English training program.

This interactive, flexible, and effective way of learning will teach you how to implement best practices in airside safety. There are many simultaneous activities that are carried out on the airside and each requires a level of awareness of safety and security. Learn about the airport environment, airside safety and security, traffic rules, aircraft danger zones, fire prevention and in the event of an incident, know the procedures to follow in fire action and how to administer first aid.

Air cargo accidents must be taken very seriously. They require immediate attention upon occurrence. It is crucial to identify as soon as possible the root causes of the incident in order to avoid re-occurrence whilst adjusting the safety management system of the organization.

A good investigation often leads to improved prevention. This course will provide you with the necessary tools and techniques to complete a professional cargo accident investigation process taking into account both the process and the human factor involved.

The course follows a model similar to accident investigation and is based on the ICAO Annex 13.

Build necessary awareness regarding air cargo security and understand applicable regulations, latest concepts and basic principles of security in cargo environment.

Strategies to optimize your use of staff, equipment and procedures to prevent error at each phase of flight.

Human error accounts for up to 80% of accidents in civil aviation. This course examines the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety. A recognized standard throughout the industry, IATA’s Crew Resource Management (CRM) training is used by leading airlines to improve teamwork within their crews and reduce the frequency of accidents.

This train-the-trainer course lets you practice teaching techniques that will make your CRM training effective and motivating for your students.

You will review how to prepare a lesson, how to adapt your training delivery for adult learners, and how to evaluate students. Throughout the course, you will be asked to present mini lessons, receiving valuable feedback from our experienced instructor and your classmates.

Improve your understanding of Dangerous Goods Regulations (DGR) and learn how to successfully apply them in your daily work. Gain the skills you need to process shipments containing dangerous goods by air and to accurately complete related air transport documentation, fulfilling the regulatory requirements of ICAO Technical Instruction and IATA DGR.

This course provides you with the knowledge and skills to accept, handle and process dangerous goods shipments according to the current edition of the mandatory IATA Dangerous Goods Manual, along with the regulations as defined by the United States Aviation Authority in the 49 Code of Federal Regulations (CFR).

Tools to make safety a priority in your organization.

A functional safety culture brings open communication, continuous improvement and increased productivity, but requires continuous effort from all levels of the organization. This course presents a rigorous approach to aligning organizational culture with safety culture, allowing you to reinforce safety in your organization and implement a Safety Management System (SMS).

This convenient, one-day course provides in-class familiarization training for maintenance and quality managers as required by the European Aviation Safety Agency (EASA) and similar authorities.

This two-day comprehensive classroom course meets European Aviation Safety Agency (EASA) fuel system safety training requirements for all staff involved in inspection standards and maintenance procedures. Learn the theoretical and practical fundamentals for ensuring the integrity of a system’s features and to prevent unsafe conditions.

This course gives you the skills you need to take on a leadership role in an airline emergency response organization. Learn about the design, implementation and optimization of an Emergency Response Plan (ERP) according to industry practice and regulatory requirements. To ensure readiness and cooperation among all staff, review training methods that will help you deliver ERP exercises, and rally support from involved parties.

The Emergency Response Plan (ERP) is an invaluable tool for all airport stakeholders, providing clear direction for action and exposing pain points that could aggravate a real response.

This course helps you to develop a response plan that brings together aircraft operators, airport authorities, ground service providers and state emergency response agencies.

Join the 460 Ground Operations professionals from 77 countries who have upgraded their skills with this training since 2010.

Be prepared to plan, deliver and assure the quality of your aviation organization's Emergency Response Plan (ERP).

Improve your awareness of airline responsibilities and follow-up procedures in an EU ramp inspection (SAFA/SACA) audit to prevent recurrent findings.

With the help of this two-day course you will understand the EU ramp inspection program (EU RIP) principles and improve your safety performance by complying with international safety standards. Learn what items are checked during a SAFA/SACA audit, consequences of audit results, and the link to the EU list of air carriers subject to an operating ban (EU blacklist).

El estudio de los factores humanos intenta comprender el comportamiento y el desempeño humanos. Cuando se aplica a las operaciones aéreas, el conocimiento de los factores humanos se utiliza para optimizar la adaptación entre las personas y los sistemas en los que estas trabajan a fin de mejorar la seguridad y el desempeño. Obtenga un panorama general del efecto que causan los factores humanos y de su gestión en el seno de la industria de la aviación con este curso introductorio.

Luego de completarlo, podrá elegir cursos más especializados sobre Sistemas de gestión de riesgos asociados a la fatiga (FRMS), Gestión de amenazas y errores (TEM), Gestión de recursos de la tripulación (CRM), y Gestión de recursos de equipo (TRM).

Benefit from the latest in scientific discoveries and developments in the management of risk posed by fatigue in aviation.

Aprenda a prevenir incidentes y accidentes utilizando un enfoque estructurado y documentado de la gestión de la seguridad operacional en el marco de la Gestión del tránsito aéreo. Se le enseñará a aplicar los conceptos de Gestión de recursos de equipo (TRM) y, específicamente, de la Gestión de amenaza de errores (TEM).

Aplique los avances más recientes de la gestión de riesgos a las operaciones aéreas cotidianas de su organización y en todos los niveles del proceso de toma de decisiones.

Entender los principales aspectos de la vigilancia de la seguridad operacional en el ámbito de la aviación civil y examinar la evolución del papel del Programa Universal de Vigilancia de la Seguridad Operacional (USOAP) de la OACI como parte del Programa de Seguridad Operacional del Estado que exige el Anexo 19 de la OACI, Gestión de la seguridad operacional.

Mettre en œuvre les connaissances les plus récentes en matière de gestion des risques dans les opérations du secteur de l'aviation de l'ensemble d'une organisation et à chaque étape des procédures de prise de décision.

La disciplina degli ‘Human Factors’ comprende tutti i metodi per comprendere il comportamento e migliorare la performance degli esseri umani. L’applicazione dei principi Human Factors nell’ambito operativo di dominio aeronautico si propone di ottimizzare gli ambienti lavorativi a partire dalle caratteristiche ed esigenze delle persone che li popolano, con il fine ultimo di massimizzare il rendimento umano e la sicurezza delle operazioni.

‘Human Factors in Aviation’ è un corso idoneo ad ogni profilo professionale e non richiede specifiche competenze pregresse nell’ambito trattato. Il corso offre una panoramica completa sul vasto mondo ‘Human Factors’ e sulle sue applicazioni pratiche in ambito aeronautico. Al suo termine, potrai scegliere di proseguire con corsi più specifici su Fatigue Risk Management Systems (FRMS), Threat and Error Management (TEM), Crew Resource Management (CRM) e Team Resource Management (TRM).

The study of human factors is about understanding human behavior and performance. When applied to aviation operations, human factors knowledge is used to optimize the fit between people and the systems in which they work in order to improve safety and performance. Gain a comprehensive overview of the effect and management of human factors in aviation with this foundation course.

After completion, you may choose to do more specialized courses on Fatigue Risk Management Systems (FRMS), Threat and Error Management (TEM), Crew Resource Management (CRM) and Team Resource Management (TRM).

Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error.

Learn how to use a ‘system of systems’ approach to aviation safety, quality, risk and business management.

This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).

This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).

After completing the IOSA Airline Auditor course, this training focuses on the IOSA discipline - Flight Operations (FLT), which ensures you will be equipped with the knowledge and skills to perform internal audits using the IOSA FLT checklist. You will learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs) and get to know challenges you may encounter when conducting internal assessments against Flight Operations ISARPs.

After completing the IOSA Airline Auditor course, this training focuses on the IOSA discipline - Operational Control and Flight Dispatch (DSP), which ensures that you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist. You will learn how to interpret IOSA Standards and Recommended Practices (ISARPs) and find out about the challenges you may encounter when conducting internal assessments against DSP ISARPs.

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13 with this course, which will ensure that you have a comprehensive understanding of the training curriculum for auditors who are assigned to conduct internal auditing against the ISARPs. You will learn how to interpret IOSA Standards and Recommended Practices (ISARPs), understand quality assurance requirements and audit methodology.

The IOSA Auditor course is one of the steps in the qualification requirements process to conduct IOSA audits for an IOSA Accredited Audit Organization.

During this five day course you will gain knowledge on the IOSA documentation system, typical organizational structure of airlines, including size, functions and relationships, audit procedures and techniques to be applied by an IOSA auditor, as well as perform quality control process on the IOSA Audit reports.

The new IOSA auditing model is the result of industry demand for a more effective IOSA audit. Under the latest provisions, an Operator will be required to complete ongoing internal assessments using the IOSA Standards and Recommended Practices (ISARPs).

During this workshop you will learn how to incorporate the IOSA process into your internal Quality Assurance program, and how to ensure the following four aspects of airline operations: continued conformity with IOSA; implementation of IOSA Standards; increased reliability of quality assurance functions; and standardization of the auditing process.

Capitalize on the safety and commercial benefits that a SMS can bring your organization.

Leading airlines from all regions have incorporated the IATA Operational Safety Audit (IOSA) standards into their airline operations, and IOSA is a major component of industry efforts to improve aviation safety. Learn how to comply with the latest IOSA provisions for Safety Management Systems (SMS).

The IATA Safety Audit for Ground Operations (ISAGO) program is based on standards developed by and for the industry to improve safety and reduce ground damage and injuries.

A mandatory requirement for all ISAGO Lead Auditors, this course covers the audit process in detail for the Lead Auditor role and basic Safety Management System (SMS) concepts for ISAGO. The course will equip you with the knowledge and skills to be able to plan, coordinate, lead and close an ISAGO audit.

Learn aviation incident and accident investigation requirements, techniques and working practices. Acquire a structured approach to managing safety to prevent incidents and accidents.

Understand safety oversight in civil aviation and review the evolving role of the ICAO Universal Safety Oversight Program (USOAP) as part of the State Safety Program as required by ICAO Annex 19 – Safety Management.

Apply the latest in risk management to everyday aviation operations across the organization at every level of the decision-making process.

Communicate safely using ICAO standard phraseologies.

Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.

Learn how to implement and integrate risk management within your organization and achieve effective internal controls with risk identification and analysis, risk rating and practical risk treatment action plans.

This course is an intensive, hands-on workshop that will enable you to confidently identify and manage risks in your department or station.

Learn the Root Cause Analysis techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs.

RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Gain the knowledge and skills necessary to facilitate root cause analysis as an effective problem solving process to find and evaluate the cause of problems. Investigate errors, accidents and incidents and comply with your internal quality processes and international regulations, such as ICAO and EASA using the root cause analysis tools. In this five day course, you will learn the key steps to conducting an effective root cause analysis, which tools to use for root cause identification, and how to develop effective corrective actions plans.

This five (5) day course provides practical information on how to build Safety Management System (SMS) and Quality Management System (QMS) processes into everyday aviation operations. Learn how to link safety, quality and risk in an integrated way.

Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.

This practical course gives you the expertise to implement a successful Safety Management System (SMS) in your airline with the latest tools and processes.

Gain the skills to implement a phased and manageable workload that will allow you to comply with regulatory requirements. Learn how to take a proactive approach to risk management and promote an ongoing safety culture within your organization.

This course provides you the skills and practical experience you need to deliver effective SMS training. Learn how to train to improve performance, introduce safer operations, and reduce costs in your airline while ensuring compliance with ICAO SMS requirements.

Guidelines to align your operations with ICAO annex 19 SMS provisions and comply with industry requirements for personnel licensing, operation of aircraft and more.

The systematic SMS approach ensures both safer operations and improved overall efficiency by managing organizational structure, staff accountabilities, policies and procedures. Developed in accordance with ICAO principles, this course helps you fulfill SMS requirements and establish a functional SMS within your operations.

A successful SMS reduces the rate and cost of accidents and incidents, improves communication and productivity, and helps your airport meet its legal responsibility to manage safety.

Learn how to implement an efficient SMS at your airport and promote a safety culture within your organization. Understand the relevance of risk management in relation to SMS and learn how to evaluate, prioritize and mitigate risk. Analyze the impact human factors have on safety and develop your skills in detecting, controlling and preventing errors in an airport environment.

Understand the components of the Safety Management Systems (SMS) framework in Annex 19. Gain practical knowledge of SMS and its function, and learn how to implement and manage an effective SMS in a cargo organization.The requirements of SMS for air cargo operators, as per the new edition of Annex 19 on Safety Management, demands a top-down approach to managing safety risk. Learn how to adopt a systemic approach to risk management comprising of organizational structures, accountabilities, policies and procedures.

An executive workshop to demystify ICAO Safety Management Systems.

Take on board the key safety management principles, and those of accident prevention and related human factors. Top IATA lecturers will share their experience on how theory is applied in practice.

This course provides the fundamentals of how to systematically manage safety in civil aviation using the Safety Management System concept developed by ICAO.

Through a step-by-step methodology, you will learn the foundations of Safety Performance Indicators (SPIs), how to practically develop them, as well as gain knowledge on the integration of safety objectives, SPIs and safety performance targets into an acceptable level of safety performance (ALoSP).

This course introduces safety performance monitoring as the core activity within the safety assurance (SA) process of an airline safety management system (SMS) and provides a methodology to develop SPIs that meet the expectations of IOSA Standards and Recommended Practices (ISARPs) and ICAO Annex 19.

Safety risk management is a key component of a successful safety management system, required to assess the risks associated with identified hazards, and to develop and implement effective mitigation.

During this course review your safety risk management process according to the ICAO safety performance requirements. Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage.

Perfeccione su dirección de Sistema de Dirección de Seguridad (SMS) basado en el funcionamiento.

Implemente un sistema de gestión de seguridad: aprende los fundamentos y aproveche de los ejemplos de diseño, implementación, y funcionamiento de un sistema bien establecido.

Learn how to develop, implement and maintain a State Safety Program (SSP) in compliance with the relevant ICAO Standards and Recommended Practices (SARPs), namely ICAO Annex 19 and Doc 9859 Safety Management Manual (SMM).

An SSP is a management system for the regulation and administration of safety by the State, appropriate to the size and complexity of the State’s civil aviation system, in order to achieve an Acceptable Level of Safety (ALoS) Performance (ALoSP) in civil aviation. Gain an understanding of the four main components of an SSP framework: State safety policy and objectives; State safety risk management; State safety assurance; and State safety promotion.

As part of its SSP, each State requires service providers under its authority to implement a Safety Management System (SMS) by which systemic safety deficiencies can be effectively identified and safety concerns can be resolved. States need to enact national laws and legislation to protect data gathered from safety data collection and processing systems (SDCPS). Appropriate coordination, integration and accessibility of their SSP-related safety databases needs to be established in States with multiple authorities responsible for safety regulation.

Ce cours fournit les connaissances fondamentales pour la gestion systématique de la sécurité dans l'aviation civile à l'aide du concept de système de gestion de la sécurité (SMS) développé par l'OACI.

Un SMS performant réduit le taux et le coût des accidents et des incidents, améliore la communication et la productivité et aide votre aéroport à endosser ses responsabilités légales en matière de gestion de la sécurité.

Apprenez comment mettre en œuvre un SMS performant dans votre aéroport et promouvoir une culture de la sécurité au sein de votre organisation. Identifiez l'importance de la gestion des risques en lien avec les SMS et apprenez comment évaluer, classer par ordre de priorité et réduire les risques. Analysez l'impact des facteurs humains sur la sécurité et développez vos compétences pour détecter, contrôler et prévenir les erreurs dans l'environnement d'un aéroport.

The transport of temperature-sensitive cargo by air is a complex business, requiring expertise in the technology and regulations specific to the field.

This course will bring you up-to-speed on container types and their special operating procedures so you can ensure your equipment and services meet industry requirements.

Learn how to prevent incidents and accidents by using a documented and structured approach to safety management in Air Traffic Management. You will be taught how to apply the concepts of Team Resource Management (TRM) and specifically Threat and Error Management (TEM).

Enhance your skills as a Unit Load Device (ULD) instructor with the latest teaching methods. Develop teaching objectives specific to ULD build-up and handling by reviewing flight accidents, and understand the function of regulatory regimes in flight safety.

Ensure that you are up-to-date with the latest standards, guidelines and best practices with this hands-on course, which focuses on both training and ULD operations and management. Over 5 days you will boost your skills, and identify and address your needs as an instructor by testing and developing your classroom skills. With the help of performance objectives, learn how to design lesson plans and instructional aids, and gain practical experience by preparing and presenting short lessons during the course.