Examine the impact of air cargo law developments on the airline business, and understand the different approaches and solutions to the complex air cargo law issues. You will review the international conventions on air law in relation to cargo liability, gain an overview of the IATA cargo service conference and IATA cargo agency conference, and explore the difference between agent and forwarder liability.

Learn the key elements necessary to manage a successful air cargo company.

Fundamental structural changes are taking place in the industry. Volumes are growing rapidly but yields are declining as the high yield traffic moves to integrated operators. For many airlines, the cargo contribution represents the difference between profit and loss on almost all international routes. Cargo management faces challenges as never before.

This course is designed to give managers a better understanding of the new cargo environment so that they can learn to avoid costly strategic and tactical errors and thereby help improve their company’s overall competitive performance.

This highly interactive course provides a 360° management perspective from industry experts working at the most successful airlines and freight forwarders about the air cargo industry. You will review the cargo management system with an international perspective, focusing on the business, operations and regulatory fundamentals. Over five days you will explore how the air cargo industry is changing and how to identify opportunities to become more successful as a manager in your company.

Prepare your business to meet the latest cargo security regulations.

Recent air freight terror plots have triggered authorities to address vulnerabilities in the cargo chain and tighten regulations around the world. Emphasizing threat assessment and planning techniques, this course helps air cargo businesses face the new challenges of regulatory compliance. Learn common industry practices and how to apply them in your operations using hands-on simulations and exercises.

As your pharmaceutical handling operations expand to new markets, you will be subject to a spectrum of international, national, and industry audit requirements. This course provides a standard internal audit process you can immediately apply within your business to ensure compliance with common regulations and quality standards.

Through daily course exercises, you will have the opportunity to use the IATA Time and Temperature Sensitive Audit Checklist and develop corrective actions based on your findings.

Air cargo accidents must be taken very seriously. They require immediate attention upon occurrence. It is crucial to identify as soon as possible the root causes of the incident in order to avoid re-occurrence whilst adjusting the safety management system of the organization.

A good investigation often leads to improved prevention. This course will provide you with the necessary tools and techniques to complete a professional cargo accident investigation process taking into account both the process and the human factor involved.

The course follows a model similar to accident investigation and is based on the ICAO Annex 13.

Since 1977, IATA has developed cargo agent training with the help of experts from member airlines and associations. This course uses our expertise to provide knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn new skills for career development.

Since 1977, IATA has developed cargo agent training with the help of experts from member airlines and associations. This course uses our expertise to provide knowledge on cargo rating principles and Air Waybill completion, as well as basic marketing procedures. This course is the ideal way for you to refresh your knowledge and learn new skills for career development.

This training program combines IATA's trusted Cargo Advanced Rating and Marketing course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Providing excellent customer service is essential to the long-term viability of every business. In today's climate where every customer service provider is under pressure, we appreciate the importance of building lasting, valuable relationships with customers.

This course introduces the fundamental elements of customer service and explains how they can be applied in any organization, for all employees, ensuring they are equipped to meet and exceed the customer's expectations. You will learn about customer needs and demands, the ethics of customer service, and customer contact techniques to help your business to develop its customer service program to the highest level.

Air cargo business leaders are facing an unprecedented and volatile environment, and the theories and models that guided decision making in the past no longer provide all the answers. The course gives in-depth exploration of the fundamentals of cargo airline business management strategy, skills, and development tools, and equips participants with critical competencies to succeed in an ever-changing global air cargo business environment.

Through lectures and a business simulation game you will gain a comprehensive and practical insight into advanced cargo airline business management. You will make executive-level decisions as part of the simulation game, drawing on your experience and knowledge acquired during the course to achieve the desired business objectives.

Air cargo is an important income generating opportunity for an airport. This condensed three day course will provide you with the knowledge you need to start building and developing your cargo business network. Learn how to invigorate your marketing campaigns and craft fresh ideas to attract new cargo business to your airport. Through discussions, practical examples and exercises, gain insight into the factors that drive the air cargo business and learn new practices for leveraging them.

Industry and competitive analysis are part of strategy development in organizations. Managers need to use competition analysis tools to allocate resources, reach strategic goals such as increasing market share or improving profitability. This will help your company improve its position within the cargo industry.

Learn about the factors that impact performance in the industry, how to make effective decision through the interpretation of market research and analysis, and how to help your company improve its market share.

A strategy is a plan of action for an organization to follow in order to achieve a long-term business goal. With a clear strategy, an organization can gain advantages by focusing its direction and refining its scope in an ever-changing environment. It can do this through the configuration of resources and competences to fulfill shareholder expectations.

This course will introduce you to new managerial perspectives and show you how to create strategic pillars, develop encouraging business strategies and materialize plans with accuracy, while working towards a common strategic goal.

Handling claims in air cargo involves the application of a strict documentary process in line with the specific legal frameworks applicable. A correct claims process will lead to proper settlement of claims mitigating potential frustration of any stakeholder involved.

This course will provide you with the knowledge of the current crucial legal aspects of carriage of cargo by air for all industry stakeholders who are concerned with effective cargo claims handling and loss prevention.

The cargo industry is truly global, providing exciting opportunities to work with people from around the world. This course will prepare you with the relevant English vocabulary and terminology you need to know to work in this industry and communicate in day-to-day operations.

With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more.

This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

With over 52 million tons of cargo shipped annually, the air cargo industry is the place to be. Prepare yourself to work in the industry with this comprehensive course. You will learn about basic IATA cargo rules and procedures, how freight forwarders and airline cargo units operate, plus much more.

This course is mandated for IATA Cargo Agents in accordance with the IATA Cargo Agency Resolutions.

This training program combines IATA's trusted Cargo Introductory Course course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Examine cargo demand and create marketing solutions for your target market; strategize creative and cost-effective marketing.

This four-day course will provide you with a comprehensive understanding of cargo operations at an airport. Improve your understanding of various components of cargo operations, and how these components interact with each other in daily cargo operations.

Learn how to apply the rules of the Prorate Manual – Cargo (PMC) and the Multilateral Proration Agreement – Cargo (MPA-C) within your organization.

You will learn how proration can be a useful tool in maximizing the revenue of an airline, through proper pricing policy and fare structuring. Over five days you will build on your knowledge on how best to apply and adhere to the appropriate articles, resolutions, rules and regulations that will allow your business to become cost-effective and positively impact your financial bottom-line.

During this course improve your knowledge and gain the practical skills to monitor your cargo sales and revenue processing.

Learn the fundamental procedures and skills required for cargo revenue management and price optimization. During this course you will gain solid basic knowledge on the factors involved in optimizing pricing and revenue steering in the air cargo industry. Learn the difference between revenue management for air cargo and passengers, forecasting approaches, and gain a comprehensive, valuable and practical insight into revenue management procedures.

It is imperative for airlines to economize every single cent and employ their assets efficiently to cut down expenses and enhance profitability. This involves meticulous analysis of information and intelligent judgments. One of the fundamental elements, which define the future of an airline, is route profitability.

This course provides you with a helicopter view of methods to determine whether a specific course of action is rewarding or not, during a given time period. It will empower you to make rapid decisions on whether to alter, supplement or exclude routes from your network or schedule.

Success in air cargo sales is the result of discipline, dedication and a good sales strategy!

This unique 4-day course will provide you with a wide range of tools and techniques to develop a strategic sales plan in a competitive air cargo industry. Learn how to observe and monitor your market environment, understand what your customers are looking for and how to focus on the right solutions to help them.

Following an in-class case study, you will learn how to benchmark a company’s sales plan to determine areas for improvement.

Build necessary awareness regarding air cargo security and understand applicable regulations, latest concepts and basic principles of security in cargo environment.

Do you want to become an air cargo expert and understand the operational framework and processes to ship cargo by air? Air cargo transportation is all about ensuring critical supply chains are not disrupted, meanwhile guaranteeing the transportation is conducted in a safe and profitable way. At the same time the applicable laws and regulations need to be respected.Over five days you will greatly enhance your knowledge on the complex methods and procedures applied in the global air cargo industry. You will acquire solid cargo knowledge, helping you and your company to face the challenges of your highly competitive working environment.

Learn the fundamental skills and procedures in the air cargo process for American freight forwarders.

This course will provide you with solid cargo knowledge, skills, and capabilities, leading to a more efficient cargo environment. Through lectures and exercises, you will gain insight into cargo handling, which in turn will have a direct impact on your company’s performance, operations, and increasing revenues.

Build necessary knowledge regarding supply chain management, logistics and different modes of transport. You will learn the key principles and concepts in freight transport management, multimodal transport operations, the unitization and containerisation of cargo, and the transportation of dangerous goods by air, land and sea.

Handling air cargo is all about maintaining the physical integrity of the goods shipped, while respecting the rules of safety and security. Efficient warehouse operations will guarantee that your company has consistent quality delivery at a competitive cost needed to compete in a challenging market environment.

This course will provide you with the tools and techniques needed to ensure that your warehouse processes are safe, efficient and cost effective. You will learn theoretical concepts such as warehouse safety and emergency procedures, how to handle different cargo types, and how to apply Lean techniques to your processes.

IATA Cargo XML Standard Accepted by the U.S. Customs and Border Protection Agency

Learn how to implement Cargo-XML messaging in your organization and improve electronic communications. Cargo-XML aims to facilitate cargo business processes, fulfill regulatory requirements for Advance Cargo Information (ACI), and comply with security regulations like Electronic Consignment Security Declaration (e-CSD).

During this course you will analyze how Cargo-XML standards improve information exchange both within a company and between different stakeholders, such as shippers, freight forwards, ground handlers, airlines, regulators, and customs and security agencies. Using the IATA Cargo-XML manual and toolkit, learn how to implement Cargo-XML within your organization and how to convert between Cargo-XML and Cargo-IMP.

Please Note: The class scheduled in Miami, United States Feb-27 - Feb 28, 2017 is a customized 2-day training session, scheduled in conjunction with the CNS e-Cargo Workshop, Miami, March 1-3, 2017

Endorsed by ICAO and adopted by a growing number of countries around the world, the CSD is recognized as the industry standard for documenting secure cargo throughout its journey.

This course outlines the messaging standards and technical requirements you must meet to make the e-CSD functional in your air cargo operations. You will learn how to complete the documentation process from start to finish- from collecting the required security information and using the right terminology to document it, to transmitting the information onto additional carriers.

Desarrolle una base sólida para su carrera profesional de carga por el aprendizaje de los fundamentos de habilidades y procedimientos de carga.

Become an expert in e-business processes and standards, and understand the role of technology in air freight in order to assess and prepare your organization for the adoption of e-freight. This four-day course will provide you with the latest developments in e-cargo procedures, standard electronic messaging, and e-air waybill business rules. Learn about information exchange, system integration, and the technical requirements for core documents.

Air cargo procedures and standards involve the use of many types of documents and the movement of millions of document pouches worldwide. Air cargo should move towards electronic documents, becoming paperless, to increase its efficiency, and preserve the environment.

Adquiera los conocimientos necesarios para manipular, transportar y gestionar los Elementos Unitarios de Carga (ULD) durante sus operaciones. 

Con el aumento del número de aviones de fuselaje ancho en servicio, el Elemento Unitario de Carga (ULD por sus siglas en inglés) se ha convertido en un elemento esencial en la eficiencia del transporte aéreo. Actualmente, las líneas aéreas poseen reservas flotantes de aproximadamente 1,2 millones de ULD para el transporte de la carga y del equipaje de pasajeros.

La gestión de los activos de ULD constituye una dificultad mayor para las líneas aéreas. Los ULD perdidos necesitan ser sustituidos y una manipulación incorrecta puede conducir a onerosas reparaciones o cancelaciones de activos considerables.

Este curso de capacitación de tres días es el más exhaustivo y fiable en materia de ULD que exista en el mercado actualmente. Le proporcionará una sólida preparación, así como conocimientos y habilidades prácticas para la manipulación de ULD. Este curso cumple los requisitos normativos exigidos por las autoridades competentes en términos de capacitación del personal implicado en las operaciones con ULD, entre los que se incluyen los requisitos de capacitación especificados en las secciones 268 y 269 de la circular consultiva 120-85 de la Federal Aviation Adminsitration (FAA AC 120-85).

Progrese gracias a una visión de 360 grados del sector de la carga aérea.

Replantéese el sector de la carga con un punto de vista internacional centrado en la empresa, las operaciones y los fundamentos normativos. Este curso interactivo brinda la oportunidad de aprender de la mano de expertos del sector empleados por las líneas aéreas y los transitarios más importantes.

IATA has joined forces with Embry-Riddle Aeronautical University – Worldwide (ERAU) to bring you an online Supply Chain Management certificate. This Program combines two key cargo courses from IATA and two specialized courses form ERAU to provide you with a strong foundation in cargo supply chain management.

Designed for individuals currently working in the industry, the certificate’s coursework will address topics such as basic cargo procedures, loading, sourcing, procurement, packaging, distribution and customer service. Courses are offered fully online and are self-paced. Enrollment is open and courses can be started at anytime.

IATA's Live Animals Regulations course will teach you how to transport live animals by air safely, in the correct container and with the correct documentation. Learn about container requirements, documentation requirements, and awareness of animals’ health. Learn how to comply with standards and international welfare regulations.

The successful application of the IATA Live Animals Regulations for the transport of live animals by air and the achievement of the provisions of international legislation regarding animal welfare during transport are greatly dependent on how well personnel are trained.

Accepting live animals at the check-in desk requires proper awareness of the IATA Live Animals Regulations. This course provides you with the global standard for transporting live animals by air. You will learn everything you need to know to ensure that live animals are checked-in properly to help avoid issues on board.

When shipping or accepting live animals for air transportation, you have to know how to use and comply with the IATA Live Animals Regulations (LAR). IATA LAR is the global standard and essential guide to transporting live animals by air in a safe, humane, and cost-effective manner. The expertise acquired in this course will also allow you to identify business development opportunities for your company as this type of transportation requires a high degree of technical skills.

Whether you are a shipper, a freight forwarder, an airline, or an animal care professional, a working knowledge of LAR is a must to ensure that live animals are transported humanely and in compliance with airline regulations and animal welfare standards.

Master the techniques of planning, building and managing Air Cargo Operations. In a world of increasing competition, a clear business strategy is crucial, and more important than ever before. Learn how to define a correct business strategy and also to put that strategy into action.

The techniques presented in this course will help you to save money, avoid risks, enhance your cargo operations and achieve profitable growth in today’s and tomorrow’s business environment. It will show you how to develop an effective Air Cargo Operations strategy and manage it successfully.

El mercado mundial de la logística farmacéutica tiene un valor de 30.000 millones de dólares. ¿Tiene las cualificaciones necesarias para reclamar su parte?

Los productos farmacéuticos son las mercancías más reglamentadas, caras y frágiles que existen actualmente en el mundo. Este curso lo ayudará a mejorar la gestión y la manipulación de mercancías farmacéuticas mediante un examen de las necesidades de logística y las tendencias del sector médico.

Conozca los requisitos específicos de las líneas aéreas y las autoridades nacionales más recientes relativos al transporte aéreo de animales vivos.

Si usted transporta o acepta animales vivos para transportarlos por vía aérea, necesita saber cómo utilizar las normas de la Asociación Internacional del Transporte Aéreo relativas a los animales vivos (IATA LAR por sus siglas en inglés) y cumplirlas. Las IATA LAR constituyen la reglamentación mundial en la materia, y una guía de gran importancia para asegurar un transporte aéreo de animales vivos que sea seguro, humano y rentable.

Ya sea usted expedidor, transitario, una línea aérea o un profesional del cuidado de animales, un conocimiento profesional de las IATA LAR es crucial para garantizar que los animales vivos sean transportados de la forma más humana posible y en conformidad con las normas de las líneas aéreas y las normativas relativas al bien estar de los animales.

In this course you will learn how to ship perishable goods safely and comply with IATA Perishable Cargo Regulations. You will learn about shipper and airline responsibilities, perishable classifications, packaging, labelling and marking, and perishable handling procedures.

Gain the knowledge required to ship perishable cargo safely complying with industry standards meanwhile identifying interesting business development opportunities for your company.

Whether it concerns fruits, pharmaceuticals, vegetables, frozen fish or flowers, perishables are, due to their nature, often shipped via air. These products are usually for human consumption, have a short shelf life and closely monitored by national government bodies. Ensuring this cargo is delivered at its destination within the best conditions requires a thorough understanding of the most up-to-date regulations and procedures. This course provides the detailed insight into the proper handling of perishable cargo.

Become a true leader who is capable of motivating its people to achieve better results on a daily basis. Air Cargo Supervisors need to combine a broad operational knowledge with a specific interpersonal skillset allowing them to improve their team’s performance, every day of the year.

This course will provide participants the combination of techniques on how to manage the business but also how to manage staff, improve communications and become a better leader.

Understand the components of the Safety Management Systems (SMS) framework in Annex 19. Gain practical knowledge of SMS and its function, and learn how to implement and manage an effective SMS in a cargo organization.The requirements of SMS for air cargo operators, as per the new edition of Annex 19 on Safety Management, demands a top-down approach to managing safety risk. Learn how to adopt a systemic approach to risk management comprising of organizational structures, accountabilities, policies and procedures.

Préparez votre société à satisfaire les dernières exigences en matière de règlements relatifs à la sécurité.

Les récents cas de complots terroristes ont conduit les autorités à étudier les vulnérabilités de la chaîne de fret et à renforcer les règlements à ce sujet dans le monde entier. En s'intéressant à l'évaluation des menaces et aux techniques de planification, ce cours aide les sociétés du secteur du fret aérien à faire face aux nouveaux défis et à satisfaire les règlements. Apprenez les pratiques courantes et la manière de les mettre en œuvre dans vos opérations à l'aide d'exercices pratiques et de simulations.

Ofrezca a su carrera en la carga las bases más sólidas aprendiendo los fundamentos de las técnicas y de los procedimientos relativos a la carga.

Los procedimientos operacionales en el área de la carga pueden parecer complejos en cuanto a los métodos utilizados en la manipulación y el transporte aéreo de carga. Este curso le proporcionará paso a paso conocimientos, técnicas y habilidades sólidos sobre la carga, y le permitirá crear un entorno de trabajo más eficiente.

Learn the requirements of the healthcare industry for an air cargo logistics service provider, to become a player in the pharmaceutical logistics market. During this 3-day course you will learn about the packaging requirements and the air cargo industry’s best practices for storing, accepting and handling time-and temperature-sensitive healthcare shipments.

Your business will need to guarantee the efficient and reliable handling of time- and temperature-sensitive products under variable circumstances. Following the requirements of the Quality Management Systems (QMS) applicable to the Healthcare and Air Cargo industries, apply these skills in practice scenarios, and receive guidelines to create your own Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).

The transport of temperature-sensitive cargo by air is a complex business, requiring expertise in the technology and regulations specific to the field.

This course will bring you up-to-speed on container types and their special operating procedures so you can ensure your equipment and services meet industry requirements.

Our self-study course will teach you how to transport time and temperature sensitive healthcare and pharmaceutical products safely according to IATA Temperature Control Regulations. Learn about product temperature ranges, packaging technology, key risk factors and critical control points.

Adquiera los conocimientos necesarios para garantizar un transporte sin riesgo de las mercancías peligrosas y la conformidad con las normas del sector.

Este curso de capacitación de dos días es el más exhaustivo y fiable en materia de manipulación de mercancías perecederas que sea ofrecido actualmente. Proporciona una formación sólida sobre esta problemática y un conocimiento práctico de las normativas más recientes relativas al transporte aéreo de mercancías perecederas.

Effective 1 January, 2014, operational personnel directly involved in ULD operations will be required to train regularly on topics relevant to their job tasks and responsibilities. This comprehensive course covers all operational topics required for category 3 staff.

ULDs are essential for loading freight transported by air. Although ULDs are required to ensure the safe and reliable restraint of cargo during a flight, the standards for using them vary widely across the industry. The IATA ULD Regulations (ULDR) provides a simple point of reference for common technical and operational standards, regulatory requirements, and carrier requirements applicable to overall ULD operations.

Enhance your skills as a Unit Load Device (ULD) instructor with the latest teaching methods. Develop teaching objectives specific to ULD build-up and handling by reviewing flight accidents, and understand the function of regulatory regimes in flight safety.

Ensure that you are up-to-date with the latest standards, guidelines and best practices with this hands-on course, which focuses on both training and ULD operations and management. Over 5 days you will boost your skills, and identify and address your needs as an instructor by testing and developing your classroom skills. With the help of performance objectives, learn how to design lesson plans and instructional aids, and gain practical experience by preparing and presenting short lessons during the course.

获得在运营中处理、运输和管理ULD所需的知识

随着宽体飞机数量的增加，集装设备(ULDs)已经变成了高效航空运输的关键要素。目前航空公司大约有120万个ULD流动库存来运输货物和旅客的行李。ULD资产的管理对航空公司来说是一个主要的挑战。失去的ULD需要更换，通常需要相当大的费用，并且错误的处理可能导致损坏从而需要昂贵的费用进行维修。

这个为期3天的ULD培训是当今市场上最全面最可靠的培训。它为您提供了ULD处理的扎实的课题背景和最新的应用知识。本课程按照权威部门的要求，对所有的参与ULD的操作人员都进行了培训，包括FAA AC 120-85 Sec规定的培训要求。

了解航空公司和政府允许的活体动物航空运输的最新要求。

如果你负责验收或航空运输活体动物，你必须知道如何使用和按照IATA活体动物运输规程(LAR)。IATA LAR是利用航空以安全、人性和划算的方式运输活体动物的全球标准和基本指南。无论你是托运人、货运代理公司、航空公司还是动物护理的专业人员，都必须具备LAR的应用知识来确保动物以最人性化的方式进行运输并遵循航空法规和动物福利标准。

获取安全运输易腐货物所需的知识并遵守行业标准。

这个为期2天的易腐货物处理培训是当今市场上最全面最可靠的培训。它为您提供了航空运输易腐货物的扎实的课题背景、最新的应用知识。