Gain an understanding of the key principles in running an airline.

Analyze various airline strategies and business models, and learn how they are managed and operated in a competitive global environment. Explore the issues driving the aviation business, recognize factors in successful airline performance, gather best practices from industry experts and learn the latest airline management issues.

Understand how the airline industry works with this introduction to its commercial, financial and regulatory structures.

If you’re a new airline recruit or an aviation company with airline clients, this course will bring you up to speed on key airline business practices to help you succeed in the industry. Learn about the internal organization of airlines, the airport environment, and the external bodies that regulate them to understand what shapes airline strategies.

Understand what it takes to lead an airline to success through this dynamic learning environment!

The Air Mercury simulation program used in this course was developed with leading academic institutions Cranfield University and Delft University of Technology. The program provides a series of exercises to help airline management teams understand competitive market dynamics and improve problem solving and decision-making skills.

Work in teams to explore the interrelated factors affecting airline profitability. Using the latest simulation technology, test your skills while competing for market share at a virtual airline. See the impact of your chosen business strategies in performance reports generated at the end of each day.

Past participants may know this course as "Air Mercury - Next Generation".

Learn how to exceed your customer’s expectations!

Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Improve the way your employees handle customer interactions and emergency situations, and learn how to develop a customer service culture in your team. With the help of industry case studies and hands-on exercises, build your own strategy proposal during the course.

Take an inside look at today's leading distribution models and strategies, gaining tools to optimize your company’s distribution processes. Discussing a series of business cases and developing best practice scenarios in group exercises, you will learn how to implement an efficient distribution strategy that leverages both traditional marketing and e-commerce resources, as well as latest developments in airline distribution such as IATA's New Distribution Capability (NDC) initiative.

Identify key elements in analyzing the financial performance of your airline.

Analyze and control your airline’s financial performance with this introduction to airline capital structure and cost classification, cash management and financial planning. Apply your knowledge thanks to hands-on experience with airline case studies.

Analyse and control your airline's financial performance.

This training program combines IATA's trusted Airline Finance and Accounting Management course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

This course will provide you with a comprehensive review of financial analysis and modeling techniques used to resolve challenges faced by airline financial managers. You will learn how to resolve common problems faced by financial decision makers.

Review the leading practices of successful airlines from both the low cost and network carrier sectors. Learn to incorporate necessary procedures to maintain a viable cost reduction program within your organization.

Stay ahead of the competition by understanding and applying sound marketing principles.

Growing uncertainty and competition in the global airline industry is forcing airlines to reinvent their marketing strategies. This course looks at the latest airline marketing and commercial trends to help you revamp your marketing practices.

As the customer becomes the central focus of airline marketing strategy, this course also provides insight into tools for assessing your target markets and developing a long-term relationship with your customer.

Learn the fundamentals of airline marketing and stay ahead of the competition!

Stay ahead of the competition by understanding and applying sound marketing principles.

This training program combines IATA's Airline Marketing course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability.

This training program combines IATA's Airline Revenue Management course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Face the challenge of generating passenger traffic while business travel, world trade, and companies rapidly expand. This course uses a competency-based approach to develop your skills as a strategic airline sales professional.

Learn new techniques to manage and negotiate complex sales transactions: identifying strategic sales targets, anticipating customer responses and consultative selling techniques.

Thrive in today’s marketing environment with this crash course in social media. Explore how this user-driven technology can increase your profitability and learn successful communication strategies to apply in your airline .

The New Distribution Capability (NDC) Program is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents and will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use.

The NDC Program will transform the way airline products and services are retailed to corporations, leisure, and business travellers, and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.

This introductory New Distribution Capability (NDC) training course designed for airlines, will provide an in depth review of the NDC concept, terms, offer and order management, application program interface (API) and schemas, reference architecture, building blocks and the financial simulator to support you building your business case. You will learn how to build and refine your NDC business case and how to identify the most relevant deployment options for your distribution strategy.

Ancillary revenue is generated through direct or indirect sales to passengers as a part of the travel experience, through a la carte features, commission-based products, frequent flier programs, and advertising sold by the airline. In the last decade ancillary revenues have grown to approach US$50 billion within the airline industry.

Ancillary Sales are now common practice in all airlines, from ultra-low cost carriers to premium legacy carriers. Through case studies and discussions learn how ancillary sales work, the impact on airline and distribution systems, and how to develop ancillary revenue.

Understand aviation environmental challenges and responses by drawing on best practices developed within the industry. Top IATA experts will impart their knowledge on specialized subjects.

Be fully up-to-date on aviation environmental and sustainable issues and their management, with a special emphasis on new technology, improved operations and modernized methods of airspace and airport management. As a unique opportunity, participants to this course will also attend the ATAG 2017 Global Sustainable Aviation Summit and exchange views on its main conclusions.

Coming one year after ICAO’s historic decision to adopt the Carbon Reduction and Offsetting Scheme for International Aviation (CORSIA), the mechanism by which aviation will achieve its stated goal of carbon neutral growth (CNG), the Summit will combine high-level discussions and breakout sessions on the implementation of CORSIA, as well as other issues relating to the sustainable development of aviation. For more information, visit the ATAG website www.atag.org.

Jet fuel is one of the largest costs in airline expenditure, therefore an important component in the management of an airline. In this course you will learn about the technical aspects of jet fuel so that you can monitor the quality and specifications of the fuel, examine the pricing formulae and pricing structure to enable airlines to choose the right supplier in a particular location, and fuel suppliers to better understand the priorities of the airlines.

During this course you will follow the supply chain from the refinery to delivery into the aircraft, learn how to minimize fuel uplift, and understand the processes in place to ensure safety in the delivery of fuel by the fuel suppliers. You will learn how the tendering process works, how to develop best practices in the management of jet fuels, and explore factors affecting supply reliability, and safety.

The competitive aviation environment is compelling airlines to better align their Human Resources (HR) approach with strategic objectives and support business growth.

This workshop will ensure you are equipped to play an active role in the design and implementation of your team’s HR processes. Thanks to practical and performance-oriented training methods, you will have the opportunity to assess your current HR practices and determine the changes needed to make people management an essential component of your business strategy.

Security is a concern for everyone in the industry, affecting virtually all areas of operation. Whether you work with passengers, cargo or at a security checkpoint, you have a role in keeping the industry safe.

This course introduces you to the security measures and regulations you need to know to work responsibly in the industry. It also provides examples of practices you can apply in your workplace to identify and prevent potential security threats.

Security is a concern for everyone in the industry, affecting virtually all areas of operation. Whether you work with passengers, cargo or at a security checkpoint, you have a role in keeping the industry safe.

This course introduces you to the security measures and regulations you need to know to work responsibly in the industry. It also provides examples of practices you can apply in your workplace to identify and prevent potential security threats.

This training program combines IATA's Aviation Security Awareness course with Harvard ManageMentor (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

Enhance your skills as a trainer with the latest teaching methods in aviation security.

This hands-on course focuses on both training and security. In training, it helps you to identify and address your needs as an instructor by testing and developing your classroom skills. With the help of performance objectives, learn how to design lesson plans and instructional aids. Gain practical experience by preparing and presenting short lessons during class.

As a security instructor it is vital to be up-to-date with the latest threats facing civil aviation. Develop teaching objectives specific to aviation security by reviewing past and current threats, assessing levels of threat, and understanding the function of regulatory regimes in aviation security.

This workshop is designed to create a new level of teamwork awareness and creativity, both in management and team members. Through exercises, you will learn how to improve your ability to work with others while continually building teamwork within your organization.

This course covers a range of ethical issues arising in today’s business operations. You will gain a broad understanding of business ethics concepts and learn how to apply an ethical code of practice within your organization to influence behavior and contribute to bottom line performance.

This course will provide you with essential knowledge on climate change and international climate policies and was designed by former World Bank carbon trading specialists, UN climate negotiators and aviation experts currently advising the International Civil Aviation Organization (ICAO) negotiations.

Learn how to understand the emerging climate policy landscape and its implications for the aviation sector. This course will cover practical information on carbon management strategies including carbon offset best practices, aviation biofuels, and other ‘win-win’ opportunities.

EU air passenger protection rules can prove costly for airlines that are not familiar with the claim process, court case precedents, and other caveats.

This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable. You will also gain insight into other EU air passenger protection rules for fare transparency, passengers with reduced mobility, as well as similar rules in other regions.

Learn about the latest customs security programs and trade facilitation measures that can simplify your company’s cargo business processes.

The tightened security on goods crossing international borders may require new, labor-intensive processes for your business to ensure compliance. This course gives you an introduction to key customs security programs and provides measures for lessening their impact on operations.

You will learn how to apply the requirements of the WCO SAFE framework, the EU Authorized Economic Operator model, and the US Air Cargo Advanced Screening Program. You will also receive facilitation tools you can deploy in your operations to simplify and harmonize the growing number of customs procedures.

This course will provide you with the skills and common practices in the air transport industry that help you keep your airline competitive through various methods of scheduling and analyzing the market demand. Contribute to your company’s success by learning how to build, analyze and implement effective alliances, strategic partnerships, and equity partnerships within the industry.

La planificación de rutas requiere un conjunto complejo de habilidades para encontrar el equilibrio justo entre la programación, la demanda del mercado y los costos. 

Este curso comparte las prácticas comunes de la industria para la previsión de rutas, que lo ayudaran a evaluar el rendimiento de la red de su compañía aérea, como asi analizar el potencial de ingresos de nuevas rutas. Aprenda métodos para calcular el rendimiento financiero de las diferentes rutas, la predicción de costos y los controladores de ingresos, y la planificación para el futuro desarrollo de su red.

Learn how performance measurements enhance your organization's ability to deliver on its mission.

Gain a competitive advantage with this expert insight into airline revenue management. Learn how to maximize your revenue by achieving a balance between demand, reservation scheduling and variable pricing. Evaluate the different revenue management systems currently available, and analyze inventory control, pricing issues and recent trends.

Writing skills are a great asset no matter what your job role. Learn how to communicate clearly, concisely, and effectively in emails, reports, sales proposals, presentations and more. This course will ensure your writing skills are consistent with you and your company’s desired brand image.

Desarrollar las mejores prácticas para el manejo de combustible de jets/aeronaves

Do you want to know more about the aviation industry and how it works, understand key policies and issues, and how to identify key decision makers in the industry? This course will provide you with a high level overview of the aviation industry. Over three days you will learn how to influence a national or organizational aviation agenda through case studies, classroom discussions and role playing. You will have the opportunity to identify the key stakeholders in the industry, and the role of safety, security, advocacy, taxation, and other key aspects related to the industry.

The course is tailored for your region, with region-specific case studies, examples and discussions.

Ce cours vous aidera à développer vos compétences pédagogiques en vous offrant de nombreuses possibilités pour évaluer et améliorer la manière dont vous concevez, dispensez et évaluez un cours de formation. L’accent mis sur les techniques de présentation et les meilleures pratiques en matière de formation vous offrira des informations précieuses proposées par des animateurs expérimentés dans un environnement d’apprentissage pratique et constructif.

Study key International Financial Reporting Standards (IFRS) used for preparing financial statements in the airline industry.

Examine competitive advantage, government and economic changes, global reach, and strategic agility from successful business leaders.

Learn the fundamentals of airline distribution and e-commerce and how this plays a role in distribution management for an airline. In this three day introductory course, you will gain an understanding of the standards and regulatory framework, discover how airline business models are in themselves a product, and explore the sales and reservations, and ticketing processes used today. You will investigate the purpose and value of IATA’s New Distribution Capability (NDC), and the role of e-Marketing and communications in airline distribution.

After completing the IOSA Airline Auditor course, this training focuses on the IOSA discipline - Flight Operations (FLT), which ensures you will be equipped with the knowledge and skills to perform internal audits using the IOSA FLT checklist. You will learn how to use the IOSA auditor actions and interpret IOSA Standards and Recommended Practices (ISARPs) and get to know challenges you may encounter when conducting internal assessments against Flight Operations ISARPs.

After completing the IOSA Airline Auditor course, this training focuses on the IOSA discipline - Operational Control and Flight Dispatch (DSP), which ensures that you will be equipped with the knowledge and skills to perform internal audits using the IOSA DSP checklist. You will learn how to interpret IOSA Standards and Recommended Practices (ISARPs) and find out about the challenges you may encounter when conducting internal assessments against DSP ISARPs.

The IOSA Auditor course is one of the steps in the qualification requirements process to conduct IOSA audits for an IOSA Accredited Audit Organization.

During this five day course you will gain knowledge on the IOSA documentation system, typical organizational structure of airlines, including size, functions and relationships, audit procedures and techniques to be applied by an IOSA auditor, as well as perform quality control process on the IOSA Audit reports.

Polish your skills and understand cultural awareness and communication as a service provider.

Unlock the potential of your frequent flyer program and change customer behavior while maximizing revenues and profits.

New Distribution Capability(NDC) will transform the way airline products and services are retailed to corporations, leisure, and business travellers, and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.

This one day course will provide you with a good understanding of the scope of NDC, how it fits in the distribution ecosystem, and the current level of adoption in in the industry. You will also examine the level of engagement from different partners across the value chain, and how NDC is viewed by the travel agent segment and corporate buyers.

Contribute to your company’s success by developing a profitable network fleet plan and an effective flight schedule. Improve your planning and management skills and understand scheduling process and tactics.

The New Distribution Capability (NDC) Program is a travel industry-supported program (NDC Program) launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents and will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use.

The NDC Program will transform the way airline products and services are retailed to corporations, leisure, and business travelers and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.

This New Distribution Capability (NDC) Readiness training course is designed for NDC Program and Product Owners within the airlines. It will take a step-by-step approach to show how your airline can assess business and technical NDC readiness. It will also show how an airline can create an NDC path or adoption strategy based on the various capabilities an airline may plan to use based on their distribution strategy.

This course answers your questions about API, Interactive API (IAPI) and PNR data, as well as the many standards currently used to transmit them. Working from the API-PNR Toolkit, the practical exercises in this course will also help you understand the steps to building a data program in alignment with international standards.

Passenger data has become a central piece of the facilitation puzzle, as an increasing number of governments require API-PNR data using multiple transmission standards. ICAO, IATA and the WCO have responded with the API-PNR Toolkit, a recommended global framework and international standard for transmitting passenger data. When implemented, this framework will bring value to what is currently a costly process for all parties involved.

Airlines, regulators, and airports can benefit from this opportunity to work together toward a solution for information sharing. Not only can a common data program enhance the effectiveness of national border control, it will also ultimately improve security throughout the industry.

Contribuya al éxito de su compañía elaborando un plan de rutas y de flota rentable, así como una programación de vuelos eficaz. Mejore su capacidad de planificación y de gestión, y profundice en su conocimiento de los procesos, tácticas y estrategias de programación escogidos.

Aprenda a elaborar Sistemas de Gestión de la Seguridad Operacional (SMS) y de la Calidad (QMS) para integrarlos como procesos diarios en las operaciones de la aviación. Aprenda a integrar la gestión de la seguridad, de la calidad y del riesgo.

In light of the growing number of security incidents and legislation, both global and national aviation security authorities require recurrent training for security staff, trainers and management. This course covers the recurrent training requirements recommended by ICAO, EU, TSA, and other major security programs to help keep your organization compliant.

Whether you work at an airport, warehouse or in the air, this course will ensure you stay current with recent incidents, regulations and technology trends. You will learn how to apply new security measures and procedures to your daily operations through exercises and case studies. You will also gain valuable insight into the lessons learned from past incidents and the resulting initiatives that can help you mitigate future threats.

We recommend this course as part of your annual recurrent training. The course contents are updated and released at the beginning of each calendar year.

This workshop touches on the key optimization zones for improving the Passenger Revenue Accounting & Control (PRAC) function.

Learn the Root Cause Analysis techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs.

RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides instruction on problem solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Route planning requires a complex set of skills to find the right balance between scheduling, market demand, and costs. This course shares common industry practices for route forecasting to help you assess the performance of your airline’s network and analyze the revenue potential of new routes. Learn methods for calculating the financial performance of different routes, forecasting cost and revenue drivers, and planning for the future development of your network.

This five (5) day course provides practical information on how to build Safety Management System (SMS) and Quality Management System (QMS) processes into everyday aviation operations. Learn how to link safety, quality and risk in an integrated way.

Improve your skills and techniques when obtaining safety information directly from individuals or groups or when taking part in an investigation into an aviation incident or accident.

Achieve maximum accuracy in your passenger sales accounting activities.

Learn about the latest updates and how to use the IATA SGHA as a commercial agreement and services description document.

This course covers the IATA Standard Ground Handling Agreement section by section, giving you the foundations to write the Annex B and Service Level Agreement accurately and effectively. Learn how to enhance cooperation, efficiency and savings in your negotiations through technical training and exercises that replicate today’s global marketplace.

Join the 716 Contract Managers and Ground Operations professionals from 77 countries who have upgraded their skills with this training since 2010.

This introductory course will provide you with insight and knowledge into indirect and direct taxation as it relates to the aviation sector, as well as the tax treatment of flight and cabin crew members. You will learn about the different tax systems, the various tax treaty conventions, and the related database and software relevant to taxation in the aviation industry. Develop the necessary skills to identify key issues in order to mitigate the possible tax risks faced by your business.

This course will help you build on your existing instructional skills, giving you multiple opportunities to evaluate and improve the way you design, conduct, and evaluate a training event. With a strong focus on presentation skills and training best practices, you will gain valuable feedback from experienced facilitators in this practical and constructive learning environment.

The New Distribution Capability (NDC) Program is a travel industry-supported program launched by IATA for the development and market adoption of a new, XML-based data transmission standard (NDC Standard). The NDC Standard will enhance the capability of communications between airlines and travel agents and will be open to any third party, intermediary, IT provider or non-IATA member, to implement and use. The NDC Program will transform the way airline products and services are retailed to corporations, leisure, and business travelers and will facilitate product differentiation, time-to-market, access to full and rich travel content, and a transparent shopping experience.

This introductory New Distribution Capability (NDC) training course is designed for NDC Program and Product Owners as well as Information Technology (IT) specialists to gain an understanding about NDC terminology, concepts, application program interface (API) schemas for shopping and order management, and about the airline reference architecture required to support NDC. You will review the rationale behind the NDC building blocks and review the NDC security model.