The
Passenger Agency Conference (PAConf) establishes the rules governing IATA’s Passenger Agency Programme and oversees the Travel Agent-Airline relationship.
In September 2016, PAConf adopted Resolution changes which will enable the introduction of the new accreditation models, IATA EasyPay and Global Default Insurance. Resolution text related to the new risk management framework will be presented to PAConf in 2017, pending the outcome of joint Agent and Airline working group, with a target effectiveness for the entirety of the NewGen ISS Resolution from January 1st, 2018.
NewGen ISS has also been presented to and endorsed by other key governance bodies including IATA’s Board of Governors, the Financial Committee and Financial Development Working Group.
In addition, in-depth consultation has been underway with travel agents and airlines. This consultation has taken place through local forums such as the Agency Program Joint Council (APJCs) and Local Customer Advisory Groups - Passenger (LCAG-Ps), as well as with the global travel agency associations through the Passenger Agency Program Global Joint Council (PAPGJC).