Office of Consumer Financial Protection & Access
The
Office of Consumer Financial Protection & Access reflects NCUA's heightened focus on consumer protection. Established in 2010, The Office of Consumer Financial Protection & Access includes the Division of Consumer Affairs, the Division of Consumer Compliance Policy and Outreach, the Division of Consumer Access, and the Division of Consumer Access - South.
The Division of Consumer Affairs is responsible for consumer complaints, congressional inquiries, interagency coordination on consumer protection issues, financial literacy and outreach programs, and the consumer website,
MyCreditUnion.gov.