Contact Us

Have you called the City of Houston's 3-1-1 Houston Service Center at 3-1-1 or 713.837.0311 to report your concerns? You can also report your request online at www.houston311.org or download the Houston 3-1-1 app to your smartphone or tablet. Did you know that reporting your concerns via 3-1-1 is the fastest way to address your issue and track the resolution? The City of Houston tracks those calls which provide vital information needed to properly address an issue.

Contact Us Online Form

Select specific Contact Us categories in the CATEGORY drop down box in the form below:
3-1-1 • Active Incidents • Bikeways • Birth and Death Certificates • Building Permits • Controller's Office • Courts / Tickets • Environment • Finance Dept. • Fire Dept. • Jobs • Mayor • Parks • Planning and Development • Police Dept. • Recycling • Trash / Garbage • Vendors • Veterans Affairs • Water Bills • WiFi Houston

Please double check that the email address you enter is correct ...
www.houstontx.gov does not confirm the validity of email addresses.

NOTICE: For Police category, you are welcome to email public.affairs@houstonpolice.org directly, but ... NOTICE ... This e-mail address is not monitored 24 hours a day. Because of the delay involved in processing e-mail, you should NOT use this contact form to report a crime, an emergency, or to request police service. Instead, you should call. Dial 9-1-1 to report an emergency. Dial 713.884.3131 to request non-emergency police service for locations within the city limits of Houston. If you live outside the jurisdiction of the Houston Police Department and have a problem or situation that requires police service, please contact your local law enforcement agency.

Who Do I Contact Via Email? 

• 3-1-1 -- 311@houstontx.gov
• Birth/Death Certificates -- QA.VitalStatistics@houstontx.gov
• City Council Agendas, Etc. -- citysecretary@houstontx.gov
• Fire (non-emergency) -- hfdpubinf@houstontx.gov
• Green Houston -- greenhouston@houstontx.gov
• Mayor -- sylvester.turner@houstontx.gov
• Police (non-emergency) -- public.affairs@houstonpolice.org
• ReBuild Houston -- rebuildhouston@houstontx.gov
• Veterans Affairs -- cohova@houstontx.gov
• Water Bills -- customer.service@houstontx.gov
• Webmaster -- houstontxdotgov@houstontx.gov