Central Sierra Child Support Agency
Since January 1, 2011, Child Support Services in Tuolumne County have been provided by Central Sierra Child Support Agency (CSCSA). The Central Sierra Child Support Agency is a regional agency serving:
- Alpine: 75A Diamond Valley Road, Markleeville, CA 96120
- Amador: 639 New York Ranch Road, Jackson, CA 95642
- Calaveras: 509 East St. Charles St., San Andreas, CA 95249
- Tuolumne: 975 Morning Star Drive, Sonora, CA 95370
Contact information
For general email contact not related to a specific child support case, please contact us at Tuolumne or Alpine, Amador & Calaveras . If you have questions related to your child support case, please use Customer Connect.
HOW ARE WE DOING?
Customer Service Survey Encuesta de servicio al cliente español
Customer Connect and toll-free access
Customer Connect is a self-service system which provides access to case and account and payment information by telephone or internet 24/7 and updated daily. Customers may also correspond with your caseworker at the Customer Connect self-service website.
Toll-free access is available as follows:
Call 1-866-901-3212 (within the U.S.)
Call 1-408-273-0073 (outside the U.S.)
Call TTY 1-866-399-4096
Statewide Online Application (VIOLA)
A child support case may be opened online with the VIOLA process. The process is secure and free and submitted on-line, after which time a child support case worker will contact the applicant.
Payments
All child support payments are processed at the State Disbursement Unit (SDU). Direct payments can be made online through the State Disbursement Unit website using a credit card or bank account, or can be mailed to the following address:
State Disbursement Unit (SDU)
P.O. Box 989067
West Sacramento, CA 95798
Please include your participant ID number on your check or money order when mailing in a direct payment. Payments not received at the SDU by the last day of the month will be credited to the following month.
Direct Deposit and electronic payment card (EBC)
Persons receiving support have the option to receive their child support payments directly deposited into an existing checking or savings account, or on an electronic payment card (EPC). To sign up for either payment option, access the State Disbursement Unit website, or contact the SDU by phone at 866-901-3212.
$25 Annual Service Fee
For participants who have received any public assistance in the past, there is no charge for child support services. However, beginning October 1, 2011, and every October 1 thereafter, the California Child Support Program began assessing a $25 Annual Service Fee to all cases where the custodial person never received any public assistance. The service fee is withheld after the first $500 is disbursed each year from the never-assisted participant’s child support payment(s) received after October 1, until the $25 is fully recovered. Although the first disbursement(s) paid to the custodial party on or after October 1 will be reduced by $25, the paying parent will get full credit for the amount of the collection received. For more information about the $25 annual fee, click here. You can also view the $25 Annual Service Fee Frequently Asked Questions.
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