Our administrative hours of operation are Monday through Friday (excluding federal holidays) from 8 a.m. to 4:30 p.m. For emergencies, we are available 24-hours; please call 911 or visit your closest emergency room.
Click here for Holiday Schedule
1-800-393-0865
or
(847) 688-1900 then dial Ext. number
DoD
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Veterans
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Message Center Line (DoD) Mon-Fri 7:00 a.m. - 4:00 p.m.
Ext. 87776 or
(224) 610-7776
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Nurse Advice Line 24 hrs/7 days a week
Ext 82920
(224) 610-2920
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Appointment Center Mon-Fri 7:00 a.m. - 4:30 p.m.
(800) 941-4501
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Appointment Line (800) 393-0865
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Insurance and Billing (TRICARE) Mon-Fri 8:30 a.m. - 4:00 p.m.
(877) TRI-CARE
(877) 874-2273
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Insurance and Billing Mon-Fri 8:30 a.m. - 4:00 p.m.
Ext 83339
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Family Practice Mon-Fri 7:30 a.m. - 4:00 p.m.
Ext 87776 or
(224) 610-7776
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Advance Clinical Access Mon-Fri 7:30 a.m. - 4:30 p.m.
Ext. 83874 or
(224) 610-3874
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Pediatrics Mon-Fri 7:30 a.m. - 4:00 p.m.
Ext 87776 or
(224) 610-7776
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Primary Care Mon-Fri 8:00 a.m. - 4:00 p.m.
Ext. 83871 or
(224) 610-3871
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Pharmacy
West Campus Mon-Fri 7:30 a.m. - 5:00 p.m.
Sat 8:00 a.m. - 12:00 p.m
Ext 87600 or
(224) 610-7600
Refills: Department of Veterans Affairs Beneficiaries
(800) 393-0865
Department of Defense Beneficiaries
(800) 552-8569
Pharmacy Burkey Mall (DoD) Mon-Fri 9:30 a.m. - 5:30 p.m.
(847) 688-2772
In-Processing Reporting
Active Duty/Reserve Sponsorship Coordinator
Contact: (224)610-3089/(224)610-1353 or jalfhccsponsor@med.navy.mil
Location:
3001 Green Bay Road
Bldg. 133EF (Quarter Deck)
North Chicago, IL 60064
Hours:
Monday - Friday: 7:30 a.m. to 4:00 p.m.
Closed Saturday, Sunday and federal holidays
Quarterdeck
24hrs/7 days a week
Ext 87501
(224)610-7501
Patient Representative
If you have a compliment, complaint or any other issue which you believe requires resolution, please contact a patient representatives at 847-688-1900 (Ext. 84212, 84211 or 88751)
Former Prisoner of War Advocate
Contact the Former Prisoner of War Advocate, for eligibility information, explanations of benefits, and assistance with the application process.
Tara Goshorn, LCSW
Former POW Advocate
Captain James A. Lovell
Federal Health Care Center
3001 Green Bay Road
North Chicago, Illinois 60064
Phone: 224-610-5745
For more information, click here.
Contacting a Patient
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient’s Name, Ward
Captain James A. Lovell
Federal Health Care Center
3001 Green Bay Road
North Chicago, IL 60064
For the location of an inpatient or their phone number, please speak with a Lovell FHCC operator by calling 847-688-1900 (or 800-393-0865) and pressing 0.
East Campus Contacts (Non-Appointment)
USS Red Rover
Bldg. 1523
847-688-5575 (4909 or 4983)
USS Osborne
Bldg. 1017
847-688-2100
USS Tranquillity
Bldg. 1007
847-688-6100 (or 6755)
Fisher Clinic
Bldg. 237
Dental: 847-688-3331
Medical: 847-688-2469
Occupational Health Medicine Department: 847-688-6712
Community Based Outpatient Clinics (Non-Appointment)
Evanston Community Based Outpatient Clinic
1942 Dempster Street
Evanston, IL 60202
847-869-6315 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)
McHenry Community Based Outpatient Clinic
620 South Route 31, Suite 4
McHenry, Illinois 60050
815-759-2306 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)
Kenosha Community Based Outpatient Clinic
800 55th Street
Kenosha, Wisconsin 53140
262-653-9286 (Monday through Friday, 8 a.m. to 4:30 p.m., excluding federal holidays)
Compensation and Pension
To speak with someone in compensation and pension specialist, please 224-610-1438 or 800-393-0865.
News Media
Members of the news media should contact our Public Affairs Office at (224) 610-1120.
Police
For emergencies, please call 911. For non-emergencies, please call 224-610-3703 for the Lovell FHCC Police (24 hrs.)
Release of Information
Mon-Fri 8:00 a.m. - 4:00 p.m.
Ext 85493 or
(224) 610-5493
To request a medical record or information, please fill out a VA Form 10-5345 (Request for an Authorization to Release Medical Records), sign the form and mail it to the following address:
Captain James A. Lovell Federal Health Care Center
Release of Information (136D)
3001 Green Bay Road
North Chicago, Illinois 60064
*The form must contain an original signature, so e-mailed or faxed forms cannot be legally accepted.
Webmaster
To report problems with this website, please contact the Webmaster.
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