You can check the status of ArcGIS Online such as the website, Esri basemaps, REST API, feature publishing, and so on. You can subscribe to RSS feeds to be notified about any interruptions in specific services. You can also visit the dashboard at status.arcgis.com.

If part of a page is missing, try clearing your browser cache and cookies. This operation can be different in all browsers. In Chrome, make sure to clear since the beginning of time, and in Firefox, clear Everything. Internet Explorer and Safari will clear all the cookies and content selected.

As recommended by Microsoft, you may need to add the following domains to your trusted sites: http://*.arcgis.com, https://*.arcgis.com, http://*.arcgisonline.com, and https://*.arcgisonline.com.

The website has the following maximum limitations:

• Number of groups per account: 512
• Upload file size: 10 MB
• Thumbnail image size: 1 MB
• Sign in time: two weeks
• URL characters for adding items from the web: 250

If you have difficulty activating your subscription, contact Esri Support.

The subscription must be activated by the person who will administer it. If that's not you, forward the activation email you received to the appropriate person.

You cannot select administrator or a custom role with administrative privileges during the invitation process. You can change the role after the member has joined the organization.

If your CSV contains non-English characters, for example, characters specific to the French, Russian, Greek, Japanese, or Arabic alphabets, the file must be encoded as Unicode or UTF-8, and not ASCII. You can save your file as UTF-8 or Unicode in Windows. Open the file in a text editor such as Notepad, click File > Save As, and choose UTF-8 or Unicode from the Encoding drop-down list shown at the bottom of the Save As dialog box.

Invitations are valid for two weeks. Ask the administrator of your organization to send you a new invitation if you haven't joined within that two-week period.

Your account email must match the address where the invitation was sent. If you create a new organizational account when you join the organization, enter the same email address where your invitation was sent.

If you are joining a trial subscription, you cannot use an existing account. You need to create a new account.

Your invitation may have been moved or blocked by your email account. Check your spam and junk email folders. If you don't see the email there, add notifications@arcgis.com to your safe senders list and ask your ArcGIS Online organizational administrator to resend the invitation. If you continue to have problems, have your administrator contact Esri Support.

You can search for and add map, image, and feature layers, OGC WMS, and KML. Other layer types, such as layer packages, are not supported.

If you have already added a layer to your map, only layers that intersect the extent of the layer are listed in the search results.

Servers store dates in Coordinated Universal Time (UTC). Web browsers convert the date to local time. For example, if you look at a time field in a pop-up and you are located in California during standard daylight time, what you see is 8 hours earlier (UTC-8) than the time in the data. This offset might affect the date as well. If you look at a pop-up with data from 7/7/2011 12:00 a.m., you see 7/6/2011 5:00 p.m.

When viewing dates in the map viewer, you might see different formats on different parts of the map. Map authors can configure the format that appears in pop-ups, tables, and labels. For other parts of the map, such as the time slider, the language associated with your account determines the date format.

Only short date formats display time (for example, 12/31/1999 and 31/12/1999). Time is not displayed as part of the date field for other date formats. To display time for date fields, you need to configure the date field in the pop-up to use one of the short date formats (and check the box to show time).

If the editable feature layer contains m-values, you can't edit the geometry for existing features. To edit geometry for existing features in the layer, the layer owner must move the data with m-values to a separate layer (which can be in the same service).

If your organization uses the default print service, layers that are not accessible externally, time-aware layers, and KML ground overlays and network links without refresh properties do not appear on a printed map. If your organization uses a custom print service, certain types of layers may not appear on a printed map. Additionally, if you print a map using your browser print button, many other layers and logos may be missing as well. Use the Print button on the map viewer for the most complete and well-formatted maps.

You will not see a legend for basemaps, map notes layers, or OGC WMTS layers. You will also not see a legend for layers that are not accessible externally or that the map author has hidden.

Legends for map layers may not match the legend in the map viewer. This typically happens when the legend in the map viewer becomes out of sync with the symbology in the layer. For example, the layer author has changed the symbology in the layer, but the map viewer still displays the older symbology. Often, the map viewer displays the latest legend after 30 minutes. Layer authors may need to clear the REST cache of the map layer to see the legend updates in the map viewer. The layer author can trigger an update to the legend by changing to the layers in the map layer, for example, by renaming a layer or reordering the layers.

Layers are always displayed on top of a basemap, and feature layers are always displayed on top of tileset layers (map, image, and tile layers). Depending on the type of layers you have in your map, you may not be able to move them all up or down. For example, if you have one map layer and three feature layers, you can reorder the feature layers, but you cannot move the map layer on top of them. You cannot reorder a KML layer or a basemap.

You may lose your map when adding a secure layer or navigating away from the map viewer when the map is too large for your browser to cache (generally larger than 2.5 MB). To prevent losing your map when you add large amounts of data, sign in before you start working and periodically save your map (if you have privileges to create items). If you plan to add secure layers, change the map viewer URL to HTTPS and add the secure layers first.

Save your web map. The problem layer won't be saved, and you can add other available layers to the map as needed.

Time-aware layers are not supported in KML documents, embedded maps, and layers from a file. The time slider does not appear in these cases. The time slider also does not appear if the map author has disabled time animation on the layer.

ArcGIS Server service layers, OGC WMS, OGC WMTS, and tile layers can be used as your basemap. Layers from a file, KML document, and map notes you create in the map viewer cannot be used as basemaps.

This happens because the map displays the zoom levels of the current basemap, for example, the World Topographic basemap. To see the additional zoom levels in the basemap you've added, save your map, close the map viewer page (for example, go to the Gallery), and reopen the map. The additional zoom levels appear. You need privileges to create items in order to save your map.

The map viewer can't display layers in a map without a working basemap because the basemap establishes the coordinate system of the map. Once you save a map with a basemap, the map viewer only uses that basemap; it doesn't revert to a default basemap if yours is unavailable. You can repair your map by using a different basemap as long as the spatial reference of the bad and new basemap are the same. For basemaps that are tile layers, the tiling scheme of the bad and new basemaps must also be the same. Repair your map by choosing a different basemap from the gallery or using the URL parameter basemapUrl.

This error message usually appears when you added layers to your map, and you then add an OGC layer that is in a coordinate system other than Web Mercator (the projection of the basemaps in the default map viewer gallery). To remedy this, create a new map and add your OGC layer first. If your layer is in GCS WGS84, the map viewer uses the GCS WGS84 World Imagery basemap. If your OGC WMS or WMTS layer is in a coordinate system other than Web Mercator or GCS WGS84, your layer is used as the basemap. If your WMTS layer supports multiple coordinate systems, you can select the one you want to use.

Tile layers that use aerial imagery may not display on the map if you are using a Web Mercator basemap (which is the projection of the basemaps in the Gallery) and the layer is not in Web Mercator. To display the layer, use it as the basemap or display it on top of a basemap that is in the same projection as the tile layer.

The map viewer honors the minimum and maximum scale set in layers created with ArcGIS 10.1 or later releases. You can adjust these scales in ArcGIS Desktop.

You may need to add the domains of your organization’s trusted servers to your browser’s trusted sites list. Check with you organization administrator for the trusted servers configured for your organization.

It depends. The specific behavior depends on your browser and browser version.

When you attempt to open an HTTPS-based layer in the map viewer that's on HTTP, your browser may notify you that you must reload the page (in this case, the map viewer) onto HTTPS and add the layer again. This applies to layers you add to your map and layers in existing maps. Some browsers may successfully load these layers without notification.

When you attempt to open an HTTP-based layer in the map viewer that's on HTTPS, the layer may not load correctly or may behave differently across browsers and browser versions. This applies to layers you add to your map and layers in existing maps. Some browsers may successfully load these layers.

You can read more about mixed content from various browser providers.

• Chrome—Support article and Blog post
• Firefox—Support article and Mozilla Developer Network article
• Internet Explorer—Support article and Blog post

It's likely that your organization is set up for HTTPS only, but the URL you are providing is HTTP. Some browsers notify you or block mixed content. You can try switching the layer URL to HTTPS. You can also contact your administrator about configuring SSL on the server hosting the layer.

If you imported data from a file, there are limitations on how many features the map viewer displays. If you add a text file (.txt or .csv) with addresses and you are signed in with an organizational account, the first 1,000 rows of features are displayed. If you add a text file with addresses and you are signed in with a public account or not signed in, the first 250 rows of features are displayed. If you added a KML document, features from placemarks, network links, ground overlays without refresh properties, folders, and extended data are displayed. Other features are not supported at this time.

When you add, update, or remove features in a layer that contains less than 2,000 polygons, 4,000 points, or 250,000 vertices, the edits don’t appear in the embedded map or app until the map is refreshed. You can set a refresh interval on the layer to keep the map synced with the latest data while the map is open.

The website leverages the web storage capabilities (similar to cookies) of the browser to temporarily store changes made to the map until you save the map. If web storage is disabled, the map will not function properly. See the steps below to enable web storage in your browser.

Internet Explorer

1. Open the Tools menu, click Internet Options, then click the Advanced tab.
2. Under the Security section, check Enable DOM Storage and click OK.

Mozilla Firefox

1. In the address bar, type about:config to view the browser settings.
2. Scroll to dom.storage.enabled.
3. Right-click the setting and click Toggle to set dom.storage.enabledto true.

Google Chrome

1. Click the wrench icon and click Options.
2. On a Windows machine, select Options. Select Preferences on a Mac or Linux machine. Select Settings on a Chromebook.
3. Click the Under the Hood tab.
4. Click Content settings and under Cookies, select Allow local data to be set.

Safari

1. Click the wheel icon and click Private Browsing to turn off private browsing. You see a check mark next to Private Browsing if it is on.

When a feature layer is published, the publisher determines what, if any, edit operations can be performed through the feature layer. Be sure the feature layer is editable. Also, features from time-aware layers and OGC WMS layers cannot be edited in the map viewer.

The map viewer does not support editing or displaying pop-ups on OGC WMTS layers. Configuring pop-ups on KML layers is not supported; any feature data in the KML layer is automatically displayed (you cannot disable or configure them).

You can remove pop-ups on a map layer you have previously enabled and on features from a delimited text file, shapefile, or GPX file. You cannot remove pop-ups for ArcGIS Server feature layers, map notes layers created in the map viewer, or KML layers.

ArcGIS Online supports a limited set of HTML tags. Unsupported HTML is filtered out and will not be displayed.

If the layers in your ArcGIS Server service or hosted web layer have been reordered, removed, or the schema has changed, maps or layers referencing the service or layer may not function as expected. To resolve the issue, remove and readd the service or layer and reconfigure the layer settings. If you make changes to fields in the service or hosted web layer, pop-ups in the map or layers referencing the service or layer will not include the field changes. To include the field changes, you will need to reconfigure the pop-ups.

You can only save item properties on layers you have added.

If you are adding a CSV file from the web that uses periods as decimals, but your language is set to a system that expects commas for decimals, your number fields may not display correctly. The decimal characters in your file should match the format your system language expects. For example, if your system is set to English, your file should use periods as decimals. If your system is set to French, your file should use commas as decimals.

Verify that your organization has configured a Bing key for public use. If it has and the public does not see a Bing basemap in your map, resave your map.

To change symbols with an image in an ArcGIS Server map service that supports dynamic layers, you need to include the image file name in the URL to the item. For example, if the item URL is https://myorg.maps.arcgis.com/sharing/rest/content/items/6761d5fd89fa4f978857357fb952ea14/data and the image name is chrysanthemum.jpg, you need to use the following URL: https://myorg.maps.arcgis.com/sharing/rest/content/items/6761d5fd89fa4f978857357fb952ea14/data/chrysanthemum.jpg.

See a list of styling considerations.

When searching for features in a layer, only six results are returned for suggestions. This might mean the list doesn't include the feature you are looking for.

Currently, some of the configurable apps don't have a configuration setting to share subscriber content. These apps include Find, Edit, and Filter; Local Perspective; Summary Viewer; group-based apps; and Story Maps. Web AppBuilder also doesn't have this configuration setting at this time. Support will be added in future releases. Until then, you can use My Stories to share subscriber content in Story Maps and you can store the credentials within the layer for all other apps.

Edge has a default security setting called Enhanced Protected Mode (EPM) that prevents Internet sites to load intranet resources via CORS. As a result, when opening the Scene Viewer from ArcGIS Online, Edge will disallow loading layers that come from Portal for ArcGIS or ArcGIS Server within the intranet. Learn more about this security feature at Edge EPM.

Some systems can automatically switch between integrated graphics and dedicated graphics cards to render 3D graphics. The scene viewer works best with a dedicated graphics card; therefore, in your graphics card driver settings, make sure the per-application settings for your web browser are set to the dedicated graphics card.

If you see benching, a step-like appearance of the elevation surface, in your elevation layer created from a cached elevation image service, you may need to lower the compression value and max error of the service to better match the resolution of the elevation data. You can configure these settings from ArcGIS 10.3 for Desktop or later.

The scene viewer has a built-in hierarchy for ordering layers. The viewer displays your layers in the order listed below. Within each of these groups you can order the layers in the scene.

• 3D-enabled layers—This includes 3D data with z-values and 2D data that has an Elevation mode of Relative to ground or Absolute height.
• Dynamic map services and 2D feature layers with an Elevation mode of On the ground.
• Hosted tile layers and cached map service.

For example, a dynamic layer of United States hurricanes always displays on top of a tile layer or cached map service of United States population density, even if the hurricane layer is at the bottom of Contents.

You cannot generate map tiles for a hosted tile layer published from a hosted feature layer that is itself the result of an analysis operation.

CSV files must be formatted and saved as .csv. Other text files are not supported.

There is a 256-MB file limit when adding files to ArcGIS Online through the website. If your tile package file is larger than 256 MB, you cannot add it to ArcGIS Online through the website. Instead, you can use ArcGIS Desktop to share your map document as a tile package and upload the tile package to your ArcGIS Online account.

Any sharing changes made to a hosted layer may take up to 10 minutes before the new sharing state is reflected in the system. For example, if you make a private layer available to everyone (public), others may not find the layer in a search on the website for up to 10 minutes.

If you enabled editing on a hosted feature layer, you can edit the features and their display in the map viewer.

If you published a hosted feature layer from the website, you should delete the feature layer and related file from My Content and add the updated feature file to My Content. This will create a new hosted feature layer. If you use the Update option in the feature file item page, only the file will be updated; the hosted feature layer will not be updated.

In general, the time it takes to render the tiles for a particular map is based on the spatial extent of the map to be cached and the number of layers in the map, as well as the load on the system at the time the map is being processed. The system is designed to scale automatically (by adding machines) as the load increases. However, lags are possible in cases where the system experiences drastic load.

The map caching system running in the cloud partitions a map into spatial extents that are rendered in parallel. If your data contains many extents, the entire process may take minutes or hours to complete. The process is asynchronous, which means the caching process continues if you close the ArcMap session from where the initial publication was performed. You can use the resulting cached map layer from the web or from another ArcMap session you start at a later time.

Service definition files for ArcGIS Server web services are different from service definition files for hosted tile layers. What you connect to when you save the service definition file determines what type of service definition file is created.

When you save a service definition file in ArcGIS Desktop, you must choose My Hosted Services when you Choose a connection to save a service definition file that can publish a hosted tile layer. You cannot connect to an ArcGIS Server or choose No available connection.

If the layer was created in ArcGIS Online, you cannot view the properties from the My Hosted Services node in the Catalog tree. You can view the service properties in ArcGIS Online.

Your organization may not allow sharing outside the organization or you may not have privileges to share outside the organization. Check with your administrator.

If the organization prevents anonymous access to its URL (and you have the privileges), public maps, item details, and groups can still be shared. To share public maps, use the short URL in the map viewer Share window; to share item details and groups, use the Facebook or Twitter buttons. These options create a link that uses the arcgis.com URL instead of the organization's URL.

When a map is shared through the map viewer using the public URL (https://www.arcgis.com), Esri World Geocoder is the only available geocoding service. If you want the map viewer to include your organization's custom geocoders, share the map using your organization's URL (for example, https://yourorg.maps.arcgis.com).

To change the credentials, edit the details of the item and enter a new user name or password.

If you do not see the user name and password fields, the options to store or not store credentials, or if you see an error when attempting to add the secure service, there may be an issue with your SSL configuration. The ArcGIS Server site providing the service for which you are attempting to store credentials must support HTTPS and have a valid certificate signed from a well-known certificate authority. To help diagnose problems with your SSL certificate installation, you can use an SSL checker such as SSLShopper. For additional troubleshooting, contact Esri Support.

To see layer packages and other desktop content in search results, groups, and the Gallery, set the website to show desktop content. Perform a search and on the Search Results page, check the box to Show ArcGIS Desktop Content. For more information, see Show ArcGIS desktop content.

You will only be able to invite a user to your group if the following conditions are met:

• The person you are inviting has an ArcGIS Online account.
• The person you are inviting has privileges to join groups.
• The person you are inviting has the same type of account that you have. For example, if you have an organizational account, you can only invite people with organizational accounts to join your group.
• The profile of the person you are inviting is not set to private. To invite someone from your organization to the group, their profile must be visible to the organization. To invite someone from another organization, their profile must be visible to the public.
• If you are inviting someone from another organization, the group must not have the item update capability enabled.

Currently, the presentation viewer and most ArcGIS apps do not support the update item capability. For example, as a member of such a group, you can update the item details of a presentation shared to the group from My Content, but you cannot modify the presentation from within the viewer. Support will be added in future releases.

This is a known limitation that will be addressed in a future update. For now, you need to become a member of the group before you can share items to it.

When you update a layer package or map package, the item properties thumbnail is reset to the thumbnail in the package. This occurs even if you choose to preserve the item properties on the server. After you update the item, you need to reupload the image you want to appear on the item page.

When opening a package that has been shared with a group but not made public, you are prompted (through a pop-up dialog box) to enter your ArcGIS Online user name and password. The dialog box includes an option to save your login information, which allows you to open shared packages without reentering your user name and password.

By default, the ArcGIS Online website opens globe layers in ArcMapand you receive an error message. To successfully open these items, you must have ArcGlobe open and ArcMapclosed on your machine.