Facilitating Conflict Resolution; Desktop Delivery; Tues 11am-12:30pm EST/24 CLPs; January 24 - February 21, 2017
Level 3 Elective
24 CLPs
This course covers a variety of topics specific to resolving conflicts in the workplace. Areas discussed include: recognizing potential conflict situations and neutralizing them before they escalate; using problem-solving and decision-making techniques to meet the needs of everyone affected; negotiating "win-win" solutions for all parties involved; and minimizing or resolving conflict in groups and between employees using appropriate interpersonal strategies. Participants take the Thomas-Kilmann® conflict mode assessment instrument (TKI) to reveal their preferred style of managing conflict, and learn the advantages and disadvantages of different styles. The course includes a significant emphasis on the use of facilitation techniques within the conflict resolution process.
Intended Audience: Prospective Level 3 Federal Project Directors, DOE Program Managers, and IPT members assigned to projects (including matrixed personnel). This is a Level 3 elective course for certification in the Project Management Career Development Program (PMCDP). Other members of the acquisition workforce and other DOE managers or team members may wish to take this course for continuing education credit.
Course Format: This course is delivered via Adobe Connect in a series of five 90-minute live webinars over a period of 6 weeks. These webinars are complemented with self-paced learning and online collaborative group work.
CHRIS Code: 001558 / 0023