What to do if you Have a Problem Viewing PDF Files on This Site

What do I do if I don't have Acrobat Reader on my computer?

To view various documents, you must have Adobe Acrobat Reader installed on your computer. Get more information and download Adobe® Acrobat® Reader here.

What if I open the files and sometimes I get a blank screen?

If you have Acrobat Reader on your computer and when you attempt to open a PDF file, the file won't open or it file displays a blank page, right click (rather than left click) on the link and follow the on-screen instructions to save the file to your computer and view it locally.

For more information, see the directions below.

Internet Explorer:

  • Right click on the link to the file you wish to view (rather than left click).
  • Click on "Save Target As."
  • A dialog box will appear allowing your to save the PDF file to your computer.
  • Click on "Save" to download the file. Next you'll get a dialog box that states the download is complete.
  • Click on "Open" to view the file immediately.
  • If you prefer to view the file later, make a note of where you save the file and click on "Close" to close the dialog box. Then simply open the file locally using Acrobat Reader.

Mozilla Firefox:

  • Right click on the link to the file you wish to view.
  • Click on "Save Link As."
  • A dialog box will appear indicating the file name and the location the file will be saved. Make a note of where you are saving the file.
  • Click "Save" and open the file locally using Acrobat Reader.

If you try all our suggestions and continue to be unable to open and/or download files, please contact:
Public Affairs at 916-978-5100,

 

 

 

 

Last Updated: 7/6/15