Important alert for D-SNAP Cardholders
D-SNAP Cardholder Training
The EBT Account website was replaced with the UCard Center website in late Fall 2012. Cardholders will continue to have access to all the convenient features of the current website which is located on the back of the EBT card. Now that the UCard Center website is active, the old link will re-direct the cardholder to the new website. As a security measure, all cardholders will be required to register on the new UCard Center website with a new User ID and password.
The UCard Center website features a new user interface and allows cardholders to perform several new self-service functions, including:
- Activating their card
- Requesting replacement cards
- Downloading program training materials
- Viewing pending transactions, and more
My Alerts Is Now Available - The EBT vendor is now offering text or voice notification of deposits to your EBT account. This service is offered at no cost to you and you may change the delivery method or stop or start the alerts at any time. You may enroll in this free service by calling the EBT Helpline at 866-545-6502 and pressing 6 after you have entered your card number. You can also choose to receive an email notice of a deposit of a benefit to your EBT account by visiting www.ucard.chase.com.
EBT Cards
As of January 15, 2011, all old EBT cards have stopped working.
For details click here
Please call the Office of EBT
at (304) 558-4126 or email us at
dhhrwvebt@wv.gov for
additional information or any questions you may have.
THE EBT HELPLINE HAS CHANGED!
There are now
BALANCE INQUIRY CALL LIMITS:
-
Balance Inquiry Calls are
Limited to FIVE (5) a DAY.
-
The balances for the EBT Accounts
are no longer announced automatically.
-
Clients MUST select a menu option to
hear their EBT Account Balance(s).
-
Clients may still call with unlimited
access to report card lost, stolen or damaged; File a claim or change the PIN. If reporting the card lost, stolen, or damaged, a live operator will connect to your call for immediate assistance.
-
Clients will hear an announcement of
the number of calls the Cardholder has remaining for the Day after they have
selected the correct menu option for hearing their Account Balance(s).
-
Benefits are posted by 8:00 AM with
no further deposits until the next night.
-
For additional information
concerning Benefit Availability, call the Customer Service Center at
1-877-716-1212 or your Worker.
Since these changes have taken place
on the Helpline
Menu selections, please refer to the revised "How to Use the
EBT Helpline"
for more detailed information! EASY
- CONVENIENT
- SAFE
Toll Free EBT Helpline
1-866-545-6502
Cardholders Only
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