CME Group » Resources » CME Group Customer Contac
CME Group Customer Contacts
 
Customer Service Inquiries 312.930.2316
800.331.3332
Toll Free
info@cmegroup.com		 M-Th
6:15am - 5:00pm

Friday
6:15am - 4:45pm		 product, website, holiday calendar, and other specific questions
 
Phone/Email
Hours
Services
Trading Related Services
Clearing and Exchange Fees 312.648.5470
efsadmin@cmegroup.com		 M-F 8:00am-5:00pm Transaction Fees
Risk Management 312.648.3888
info@cmegroup.com		   PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards


Building Services
CME Globex Account Management 312.634.8700
globexaccountmanagement@cmegroup.com		 M-F 8:00am-5:00pm FirmSoft, Drop Copy, Auto Cert, iLink, ATS, Vendors, Market Data Platform, etc
GCC (Globex Control Center) 312.456.2391
gcc@cmegroup.com		 Sun 2:00pm-Fri 4:45pm Information Provided via Phone: Order status, order cancellation & production related issues
Information Provided via Email: Non production or general Globex inquiries
CSET (Certification Support for Electronic Trading) 312.930.2322
cset@cmegroup.com		 Sun 2:00pm-Fri 4:30pm certification of order entry and market data, new products, hosted exchanges, envoy, development
Trading Floor Help Desk 312.435.7100 M-F 5:30am-5:00pm trading floor technology support 
Galax-C Support Desk 312.435.7141 M-F 5:30am-5:00pm handheld distribution & maintenance; application/admin/tech support; training
Telecom 312.930.8500 M-F 6:30am-5:00pm trading floor, back office and all other telecom
Market Regulation Department 312.341.7970 M-F 8:00am-5:00pm questions concerning exchange trading rules and policies 
Market Data Distribution/Licensing 312.634.8395
marketdata@cmegroup.com		 M-F 8:00am-5:00pm distribution and licensing of market data; vendor support and account management
Datamine 312.634.8870
info@cmegroup.com 		M-F 7:15am-5:00pm fee-based historical data service
E-quotes support@cme-equotes.com
sales@cme-equotes.com		   real-time quotes, news and charts


Membership and Shareholders
Membership Services 312.435.3480 M-F 7:00am-5:00pm floor broker requirements, obtaining membership
Shareholder Relations 312.930.3484 M-F 8:00am-5:00pm  


Questions and Contact Information
Customer Service Inquiries 312.930.2316
800.331.3332 Toll Free
info@cmegroup.com		 M-F 7:15am - 5:00pm product, website, holiday calendar, and other specific questions
CME Group Switchboard 312.930.1000
866.716.7274 Toll Free		 M-F 7:00am-5:00pm directory information


Clearing Services
Clearing Services 312.207.2525   Trade Giveups, The Mutual Offset System (MOS), Option Expirations, Exchange for Physicals (EFP), Issues with trades executed in the pit, SLEDS, Price edits on trades, Trade prices out of "Historical Range", Trade transfers between firms, Issues regarding Front End Clearing (FEC), Average Price System (APS), Give-up Payment System (GPS), Broker Payment System (BPS)
Systems Development 312.207.2514   FTP Server (SPAN Files), Specific Exchange SPAN File
General Clearing Division 312.930.3170   CME Clearing Advisories, PC-SPAN Order Invoices
Deliveries 312.930.3172   Delivery intents, Storage fees, Cash settlements, Delivery Points/Facilities, Assignments
Financial 312.207.2594   Acceptable Collateral, Pledging Collateral, IEF Programs (IEF2, IEF3, IEF4, IEF5), Letters of Credit (standby/pass through), Approved Settlement Banks, Currency Haircuts
Risk Management 312.648.3888
info@cmegroup.com		   PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards


Building Services
Security, 20 S. Wacker 312.930.3111 24 hours all emergencies
Security, 141 W. Jackson 312.435.7180 24 hours all emergencies
Visitor's Center 312.435.3590 M-F 8:00am-4:00pm tours, receptions, CME Group store


Worldwide Listings
NYMEX World HQ/NYC 212.299.2000 M-F 8:00am-5:00pm*  -
London Office 44.20.7796.7100
europe@cmegroup.com		 M-F 8:00am-5:00pm* HQ for operations In Europe, Middle East, Africa
European GCC 44.20.7623.4708
egcc@cmegroup.com		 M-F 7:00am-5:00pm* all non-US and non-Asia GCC inquiries
Singapore Office (65) 6593 5555
asiateam@cmegroup.com		 M-F 8:00am-5:00pm*  

*overseas hours are per local time zones