About CME Group | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Information and Resources
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Agricultural Products Homepage | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CME ClearPort
Block Trades
Grains and Oilseeds (CBOT)
FUT | OPT
FUT
FUT | OPT
FUT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
Grains and Oilseeds (CME)
FUT
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Livestock (CME)
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
Dairy (CME)
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
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Commodity Indexes (CME)
FUT | OPT
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Economic Events Homepage | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Block Trades
FUT | OPT
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Energy Products Homepage | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CME ClearPort
Block Trades
Crude Oil (NYMEX)
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
Ethanol (CBOT)
FUT | OPT
Ethanol (NYMEX)
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Natural Gas (NYMEX)
FUT | OPT
Electricity (NYMEX)
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Refined Products (NYMEX)
FUT | OPT
FUT | OPT
Coal (NYMEX)
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Equity Index Homepage | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Block Trades
US Index Futures and Options (CME)
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
US Index Futures and Options (CBOT)
FUT | OPT
FUT | OPT
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Weekly Options (CME)
OPT
International Index Futures and Options (CME)
FUT
FUT | OPT
FUT
Custom Indexes (CME)
Select Sector Indexes (CME)
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FX Products Homepage | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CME ClearPort
Block Trades
G10 Currency Pairs (CME)
FUT | OPT
FUT
FUT
FUT
FUT | OPT
FUT
FUT | OPT
FUT
FUT | OPT
FUT
FUT
FUT | OPT
FUT
FUT | OPT
FUT | OPT
FUT
FUT
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G10 Currency Pairs (cont.)
FUT | OPT
FUT
FUT
FUT | OPT
FUT
FUT
FUT | OPT
FUT
E-micros (CME)
FUT
FUT
FUT
FUT
FUT
FUT
FUT
FUT
FUT
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Emerging Market Currency Pairs (CME)
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT
FUT
FX VolContracts (CME)
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Interest Rate Products Homepage | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Block Trades
STIR (CME)
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
STIR (CBOT)
FUT | OPT
Cleared OTC
Sovereign Yield Spreads (CME)
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U.S. Treasury Futures and Options
(CBOT) FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
U.S. Treasury Futures and Options
(CME) FUT | OPT
Intercommodity Spreads (CBOT)
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Swap Futures and Options (CBOT)
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
Interest Rate Indexes (CME)
Interest Rate Indexes (CBOT)
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Metals Products Homepage | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
CME ClearPort
Block Trades
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Precious (COMEX)
FUT | OPT
FUT | OPT
FUT
FUT
FUT | OPT
FUT
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Ferrous (NYMEX)
FUT
Other
FUT
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Real Estate Products Homepage | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Block Trades
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Weather Products Homepage | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Block Trades
Temperature (CME)
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
FUT | OPT
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Hurricanes (CME)
FUT | OPT
FUT | OPT
FUT | OPT
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Customer Service Inquiries | 312.930.2316 800.331.3332 Toll Free info@cmegroup.com |
M-Th 6:15am - 5:00pm Friday 6:15am - 4:45pm |
product, website, holiday calendar, and other specific questions |
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Phone/Email
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Hours
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Services
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Trading Related Services | ||||
Clearing and Exchange Fees | 312.648.5470 efsadmin@cmegroup.com |
M-F 8:00am-5:00pm | Transaction Fees | |
Risk Management | 312.648.3888 info@cmegroup.com |
PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards | ||
Building Services |
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CME Globex Account Management | 312.634.8700 globexaccountmanagement@cmegroup.com |
M-F 8:00am-5:00pm | FirmSoft, Drop Copy, Auto Cert, iLink, ATS, Vendors, Market Data Platform, etc | |
GCC (Globex Control Center) | 312.456.2391 gcc@cmegroup.com |
Sun 2:00pm-Fri 4:45pm | Information Provided via Phone: Order status, order cancellation & production related issues Information Provided via Email: Non production or general Globex inquiries |
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CSET (Certification Support for Electronic Trading) | 312.930.2322 cset@cmegroup.com |
Sun 2:00pm-Fri 4:30pm | certification of order entry and market data, new products, hosted exchanges, envoy, development | |
Trading Floor Help Desk | 312.435.7100 | M-F 5:30am-5:00pm | trading floor technology support | |
Galax-C Support Desk | 312.435.7141 | M-F 5:30am-5:00pm | handheld distribution & maintenance; application/admin/tech support; training | |
Telecom | 312.930.8500 | M-F 6:30am-5:00pm | trading floor, back office and all other telecom | |
Market Regulation Department | 312.341.7970 | M-F 8:00am-5:00pm | questions concerning exchange trading rules and policies | |
Market Data Distribution/Licensing | 312.634.8395 marketdata@cmegroup.com |
M-F 8:00am-5:00pm | distribution and licensing of market data; vendor support and account management | |
Datamine | 312.634.8870 info@cmegroup.com |
M-F 7:15am-5:00pm | fee-based historical data service | |
E-quotes | support@cme-equotes.com sales@cme-equotes.com |
real-time quotes, news and charts | ||
Membership and Shareholders |
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Membership Services | 312.435.3480 | M-F 7:00am-5:00pm | floor broker requirements, obtaining membership | |
Shareholder Relations | 312.930.3484 | M-F 8:00am-5:00pm | ||
Questions and Contact Information |
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Customer Service Inquiries | 312.930.2316 800.331.3332 Toll Free info@cmegroup.com |
M-F 7:15am - 5:00pm | product, website, holiday calendar, and other specific questions | |
CME Group Switchboard | 312.930.1000 866.716.7274 Toll Free |
M-F 7:00am-5:00pm | directory information | |
Clearing Services |
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Clearing Services | 312.207.2525 | Trade Giveups, The Mutual Offset System (MOS), Option Expirations, Exchange for Physicals (EFP), Issues with trades executed in the pit, SLEDS, Price edits on trades, Trade prices out of "Historical Range", Trade transfers between firms, Issues regarding Front End Clearing (FEC), Average Price System (APS), Give-up Payment System (GPS), Broker Payment System (BPS) | ||
Systems Development | 312.207.2514 | FTP Server (SPAN Files), Specific Exchange SPAN File | ||
General Clearing Division | 312.930.3170 | CME Clearing Advisories, PC-SPAN Order Invoices | ||
Deliveries | 312.930.3172 | Delivery intents, Storage fees, Cash settlements, Delivery Points/Facilities, Assignments | ||
Financial | 312.207.2594 | Acceptable Collateral, Pledging Collateral, IEF Programs (IEF2, IEF3, IEF4, IEF5), Letters of Credit (standby/pass through), Approved Settlement Banks, Currency Haircuts | ||
Risk Management | 312.648.3888 info@cmegroup.com |
PC-SPAN Software, Margins, Performance Bonds, Financial Safeguards | ||
Building Services |
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Security, 20 S. Wacker | 312.930.3111 | 24 hours | all emergencies | |
Security, 141 W. Jackson | 312.435.7180 | 24 hours | all emergencies | |
Visitor's Center | 312.435.3590 | M-F 8:00am-4:00pm | tours, receptions, CME Group store | |
Worldwide Listings |
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NYMEX World HQ/NYC | 212.299.2000 | M-F 8:00am-5:00pm* | - | |
London Office | 44.20.7796.7100 europe@cmegroup.com |
M-F 8:00am-5:00pm* | HQ for operations In Europe, Middle East, Africa | |
European GCC | 44.20.7623.4708 egcc@cmegroup.com |
M-F 7:00am-5:00pm* | all non-US and non-Asia GCC inquiries | |
Singapore Office | (65) 6593 5555 asiateam@cmegroup.com |
M-F 8:00am-5:00pm* |
*overseas hours are per local time zones
Contact Us
CME Group/Chicago HQ
Main Switchboard
Local: 312-930-1000
Toll Free: 866-716-7274
Global Customer Contacts
Customer Service:
Product inquiries, website issues,
and specific questions
Phone: 312-930-2316
Toll Free: 800-331-3332
E-mail: info@cmegroup.com
More CME Group Direct Lines
Phone list by department
Interact with CME
LinkedIn® Groups:
Global