Contact Us

Employee Directory

512-248-6800, option 1

Information Requests

To request records, documents or legal information that is not available on this website, please submit a request. ERCOT will acknowledge receipt of the request and respond to most requests within ten business days of receiving the request.
Info@ercot.com

HelpDesk - Information Technology Issues (Console Operations)

Report technical issue related to data and system administration, automated communications, or other IT issue to:
512-248-6800, option 2, or HelpDesk@ercot.com

Media Relations

Media@ercot.com
512-225-7213

Government Relations

Rob.Orr@ercot.com
512-225-7011

Tour Requests

Media@ercot.com
View the Control Room and Data Center Tour Policy.

Front Desk Security

ERCOT Austin - 512-225-7000
ERCOT Taylor - 512-248-3000

Email Distribution Lists

ERCOT Email List Manager

Report Website Comments

For comments or issues concerning ERCOT.com, please email the Web Team

Submit Ethics Report

Anyone who has suspicions of fraud, theft, illegal bribes or other violations of ERCOT’s Ethics Agreement or Code of Conduct may submit an EthicsPoint report through the EthicsPoint website or by calling 1-866-ETHICSP (384-4277). Reporting parties may choose to remain anonymous.

Download Our App

For real-time system conditions, wholesale prices and other features, download ERCOT's Energy Saver app to Android devices in Google Play or to iPhone or iPad in the Apple App Store.

Other Resources Outside ERCOT

Find or switch electric providers

PUC 866-797-4839 or www.PowerToChoose.org

File a complaint about an electric provider

PUC 888-782-8477 or www.puc.state.tx.us

Report a local power outage

Call the transmission provider number on your electric bill.

Contact Us

Employee Directory

Job Vacancies

Vendor Registration Forms and RFPs

Client Services for Market Participants