Terry Law
Law is responsible for the integrated user program supporting EMSL’s vision and mission, including policies, procedures, user feedback and reporting metrics. She collaborates with other facility directors and managers to offer joint research oppportunities. She manages and leads the user support team and activities, including the development and advertisement of calls for proposals, management of the peer-review and allocation processes, user access and training and user surveys and reporting. Past accomplishments include defining and constructing performance measures and metrics for depicting, trending and analyzing the on-going effectiveness of EMSL as a user facility; developing web-based tools for researchers and peer reviewers to streamline instrument scheduling, project tracking, and peer reviews; and developing web-based customer feedback (survey) mechanisms to provide real-time information to management and users on customer satisfaction and facility reliability.
Law is a member of the Operations Committee for the Society for Science at User Research Facilities (SSURF). SSURF's mission is to advance the science performed at user research facilities by 1) supporting their professional communities and research networks through the sharing of best practices and facilitation of professional development, and 2) promoting public awareness about the benefits and significance of the facilities and their research. SSURF grew from a grass-roots organization of administrators for user facilities to a not-for-profit professional society dedicated to providing a platform for communities of practice, including User Executive Committee chairs, user research facility directors and managers, communications managers and writers, government affairs liaisons, scientific society representatives, and individual researchers. As a member, Law frequently engages with National User Facility directors and managers to benchmark and share best practices and to advance policy changes at the programmatic and national levels that benefit the communities of expertise that are active at the National User Facilities.
User Program Services Manager, EMSL, 2008-present. Responsible for delivering a world-class integrated user program supporting EMSL’s vision and mission. Defines and develops operational policies, procedures and reporting metrics, identifies and designs system improvements, including those associated with EMSL’s web-based management system, to streamline review and user access needs, works with other facility directors and managers to develop and deploy integrated programs across user facilities, and handles user concerns or issues. Manages and leads User Support team including development and advertisement of periodic calls for proposals, management of the peer-review and allocation processes, user access and training, as well as user surveys and reporting.
Operations Committee Member, Society for Science at User Research Facilities (SSURF), 2015-present. Provides administrative coordination and support to SSURF's Board of Directors.
Steering Committee Coordinator and Past Coordinator, National User Facility Organization (NUFO), 2013 – 2014. Oversees and coordinates the annual meeting with host site staff; responsible for Committee teleconferences, agendas, and action items; mentors Vice-Coordinator. Co-leads efforts to identify cross-facility data needs for shared management system to expedite user access within and across user facilities.
Member, Administrative Affairs Working Group, National User Facility Organization, 2009 – present. Serves as voting representative and liaison between EMSL and NUFO organization.
Office Manager, Christopher Costanzo, MD, 1988 – 1997. Responsible for developing policies and staff support for new onsite surgery center associated with medical practice, which included writing software program for multi-level commission tracking on health-related product sales.
Executive Assistant to Provost and Executive Vice President, Pepperdine University, 1979-1987. Responsible for managing budgets and expenditures at Provost level and reviewing/authorizing action items, including faculty contracts and tenure applications. In this role, she developed a software program for development and reporting of undergraduate and graduate college budgets at Provost level. She was responsible for staffing, coordination and production of college handbooks/course catalogs, and student billing/tuition appeals.
B.A. (magna cum laude), English and Humanities, University of California, Fresno
NUFO Annual Meeting Coordinator, 2014 NUFO Steering Committee Coordinator 2014-present NUFO Steering Committee Vice Coordinator, 2013 to 2014 Lead, NUFO Administrative Affairs Working Group, 2012 – 2013.
Current interests include developing new approaches for strengthening the partnerships of industry, governmental agencies, national laboratories and academic institutions, and effecting cross-facility ties to minimize operational pressure on user research. Publications and presentations include:
Baer DR, MH Engelhard, and TJ Law. 2016. "Using EMSL Capabilities in Combination with those from other User Facilities to Address Fundamental and Applied Problems." Abstract submitted to American Vacuum Society, NASHVILLE, TN. PNNL-SA-120526.
Law TJ, CK Carpenter, and SA West. 2014. "Seamless Access and Informed Decision Making Partnering for a Strong User Experience." Presented by Terry Law at EMSL Triennial Review 2014, Richland, WA on September 23, 2014. PNNL-SA-105388.
Teller RG, and TJ Law. 2009. "The EMSL User Proposal Process." Presented by Raymond G. Teller and Terry J. Law at EMSL 2009 UAC meeting, Richland`, WA on September 29, 2009. PNNL-SA-68837.
Law TJ, and MA Showalter. 2008. "User Support and Outreach." Presented by Terry J. Law, Mary Ann Showalter (Invited Speaker) at 2008 DOE Science and Operations Review, Richland, WA on September 9, 2008. PNNL-SA-62250.