Getting Help with Blackboard
Blackboard Faculty Support
Faculty support on Blackboard is also provided by CLEAR. The Faculty Support Helpdesk is located in Chilton Hall, room 112C. While your instructional consultant will provide you with training and advice on selecting appropriate tools for course activities, the Faculty Helpdesk will troubleshoot problems you encounter. To report a problem with Blackboard, email clearhelp@unt.edu or call 940-369-7394.
Blackboard Student Support
Technical support for Blackboard is provided by the UNT UIT Helpdesk. Students may contact the UIT Helpdesk by phone at 940-565-2324 or by email at helpdesk@unt.edu. The UIT Helpdesk also accepts walk-ins for students who are on the UNT Denton campus in Sage Hall, room 130. Hours of operation are posted on the UIT Helpdesk website at https://helpdesk.unt.edu/hours/.
Blackboard Learn Training and Tutorials
If you are new to Blackboard, we recommend that you take advantage of some of the training services that we provide so that you can get up to speed quickly. Here are your options:
- Become familiar with the Blackboard with Blackboard’s On Demand Learning Center: http://ondemand.blackboard.com/index.htm. Here you will find reference documents, “how to” videos, and additional resources for faculty and students.
- Complete one of the short self-paced modules within Blackboard. To access the modules, visit the Blackboard Faculty Resource Center listed on your Organizations.
- CLEAR offers face-to-face training and online webinars for individuals and departments. To view workshop descriptions and to request a workshop for yourself or a department, go to http://clear.unt.edu/training and complete the Training Request Form.
- Make an appointment to meet with a CLEAR Instructional Consultant. (See http://clear.unt.edu/consulting to identify the consultant assigned to work with your department.) The primary role of the Instructional Consultant (IC) is to assist UNT faculty with the development of quality online courses. Instructional consultants provide one-on-one and group training by appointment on best practices for online course design and instruction as well as with a variety of instructional technologies.
- Become familiar with the CLEAR Faculty Support Site (http://bbsupport.unt.edu/) for technical support, self-help resources and other useful information about Blackboard Learn.