History

How Did We Get Here?

March 2008

• UNT System Board authorized study of shared services.

November 2009

• Alvarez & Marsal provided initial recommendations.
• UNT System Board authorized HR and IT implementations.

January 2010

• UNT System Shared Services Council (SSC) met for the first time.

June 2010

• Accenture began developing framework for shared services.

August 2010

• UNT System Board authorized evaluation beyond human resources and IT.
• Campus leaders notified of the role and scope of the new System CIO position.

September 2010

• Accenture study completed.

April 2011

• AVC/System CIO started.
• IT leadership began developing new service delivery model.

June 2011

• Proposed shared IT organization structure introduced.
• IT Service delivery framework introduced.

September 2011

• IT governance design finalized.
• Performance scorecards were developed for IT.
• IT conducts soft launch for shared services.

December 2011

• IT shared services went live with 200 employees.

January 2012

• ITSS Service catalogue completed.
• ITSS campus billing methodology approved.

February 2012

• IT Governance Council considers initial shared IT project.

March 2012

• IT budget finalized.

April 2012

• Initial Program Management Committee meeting took place.
• Service Level Agreement with UNT-Dallas finalized for ITSS.

May 2012

• New security policy framework started.

June 2012

• FY 2013 budgets finalized.