Design, install, upgrade as needed and maintain the wide area network. Support redundancy, capacity planning, interface to LEARN (Lone Star Education And Research Network) and other service providers, firewall configurations, equipment evaluation and selection, vendor evaluations, inventory management and day-to-day operations.
Availability: 99.95%, 24x7.
Service Request Response:
| Service Request | Response | Design and Assessment |
| Routine Request – changes to existing firewall rules | 8 business hours | 5 business days |
Incident Response:
| Severity | Response | Resolution |
| Critical Incident – a loss of internet or EIS connectivity at any of the System locations | 1 hour | 8 hours |
| Routine Incident – a partial loss of connectivity(specific services, i.e. payroll, etc.) | 4 business hours | 16 business hours |
Application support.