Voicemail into an email based on usage
Availability: 99.9%, 24x7, excluding planned downtime, calculated monthly.
Service Request Response:
| Service Request | Response | Design and Assessment |
| Routine Request - move, add or change services | 8 business hours | 3 business days |
Incident Response:
| Severity | Response | Resolution |
| Critical Incident – an outage or issue that affects 49 or less users | 1 hour | 8 hours |
| Routine Incident – an outage or issue that affects 49 or less users | 4 business hours | 16 business hours |