Provide operational support for the campus firewall and VPN services for the data network including firewall rule changes and VPN access control. Support the day-to-day operations and growth of various campus firewalls (currently 48 firewalls across the System) and VPN’s (currently 7 VPN systems across the System) for UNT Denton, Discovery Park, UNT Dallas, UCD, Active Directory and Outlook service, primary and backup data center networks, PCI security compliance network (SCN), maintain and optimize all firewall and VPN rules and upgrade firewall hardware as needed.
Availability: 99.95%, 24x7
Service Request Response:
| Service Request | Response | Design and Assessment |
| Routine Request - new or modified firewall rule | 8 business hours | 5 business days |
Incident Response:
| Severity | Response | Resolution |
| Critical Incident - an outage or issue that affects 50 or more users | 1 hour | 8 hours |
| Routine Incident - an outage or issue that affects 49 or less users | 4 business hours | 24 business hours |
Does not include UNTHSC special clinical or research systems or support