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Blackboard Faculty Helpdesk

The CLEAR Faculty Help Desk is here to provide service, support, and training for Blackboard and its supported add-ons to faculty and staff at the University of North Texas - Denton/Dallas. We provide support via email, phone, and walk-ins.

Types of Support Provided

  • How to's
  • Blackboard technical troubleshooting
  • Computer/device compatibility
  • Enrollments (The student helpdesk will enroll students only if they are registered through EIS; however, we can enroll students if requested to do so by the instructor, department chair, or other departmental administrative staff.)
  • Blackboard/3rd-Party integrated tools:
    • Respondus Exams
    • Respondus Lockdown Browser
    • Turnitin
    • GoToMeeting
    • REEF Polling
    • Panopto

Please visit bbsupport.unt.edu for more information.

Contact The CLEAR Faculty Helpdesk

clear faculty helpdesk chilton hall entrance

LOCATION

HOURS - FALL and Spring

HOURS - Summer

CLEAR Faculty Help Desk:

Chilton Hall 112C 

(940) 369-7394

clearhelp@unt.edu

Monday - Thursday

8:00 a.m. to 9:00 p.m. 

Friday 

8:00 a.m. to 5:00 p.m. 

Saturday 

11:00 a.m. to 3:00 p.m. 

Sunday 

CLOSED

After hours faculty may contact the UIT Helpdesk (940-565-2324) to report issues with Blackboard Learn. In emergency situations, UIT Helpdesk will contact the CLEAR On-call staff member.

Monday - Friday

8:00 a.m. to 5:00 p.m. 

Saturday & Sunday

CLOSED

After hours faculty may contact the UIT Helpdesk (940-565-2324) to report issues with Blackboard Learn. In emergency situations, UIT Helpdesk will contact the CLEAR On-call staff member.