The link takes you to a 20 July 2004 white paper, "Using 9000:2000 to Improve Quality, Cost, and Productivity," by Bill Motley, Defense Systems Management College.
ISO 9000:2000 is a series of International Quality Standards that are today being used by companies and organizations around the world to provide a basis for a quality system as a way of assuring the customer that processes and procedures have been implemented that will help to assure that quality levels of products and services rendered.
